HOST/CASHIER- STADIUM (ON CALL)

As a Host/Cashier at Boyd Gaming, your main responsibilities include greeting guests in a friendly manner, arranging prompt seating, providing detailed information about our services, managing waiting lists, and completing all sales transactions accurately. You'll also be responsible for maintaining a welcoming atmosphere and ensuring that every guest's experience is enjoyable.

To become a Host/Cashier at Belterra Casino Resort, candidates must be at least 16 years old and possess excellent communication and customer service skills. Basic mathematical skills and the ability to operate an electronic reservation system are also necessary. Prior experience in cashiering or hospitality roles will be beneficial but not essential, as training will be provided on the job.

Boyd Gaming is committed to the development of its employees. For the Host/Cashier role, there is a comprehensive two-month on-the-job training program designed to equip you with the skills to succeed. During this training, you will learn about customer service standards, sales transactions, and effective communication with guests.

As a Host/Cashier at Boyd Gaming, you can expect a fast-paced and dynamic work environment filled with lively interactions. Our team fosters a supportive workplace culture where collaboration and teamwork are encouraged, making it an enjoyable place to work while delivering exceptional guest experiences.

At Boyd Gaming, there are numerous opportunities for advancement. As a Host/Cashier, you can progress into supervisory roles, such as a lead host or a customer service manager, based on your performance and dedication. The skills and experience gained in this role can also pave the way for other positions within the casino operations.

When dealing with a difficult customer, it’s essential to listen actively and empathize with their concerns. Acknowledge their feelings and try to find a suitable resolution while maintaining a positive attitude. Demonstrating patience and professionalism can turn a negative experience into a positive one.

In previous roles, I have managed cash transactions by accurately processing sales, keeping track of funds, and balancing cash drawers at the end of shifts. Attention to detail is crucial when handling monetary transactions to ensure accuracy and prevent errors.

Great customer service means making every guest feel valued and respected. It involves attentively listening to their requests, responding promptly, and exceeding their expectations by providing exceptional service. Creating a welcoming and comfortable atmosphere is key.

During busy periods, I would prioritize tasks based on urgency. Greeting incoming guests would be my first priority, followed by managing seating arrangements and transactions. Staying organized and calm under pressure is vital to ensuring smooth operations.

I utilize clear and friendly communication techniques, such as maintaining eye contact, using a warm tone, and being mindful of body language. Additionally, I ensure to articulate information clearly and confirm understanding to avoid any miscommunication.

To ensure accuracy with waiting lists and reservations, I would keep detailed and organized records, confirm reservations with guests, and regularly update them on wait times. Utilizing an electronic reservation system effectively helps in maintaining organization and efficiency.

In a previous role, I noticed a customer celebrating a special occasion. I went out of my way to arrange for a complimentary dessert to be delivered to their table. Their delighted reaction was rewarding, and it showed how small gestures can create memorable experiences.

If I noticed a coworker struggling, I would offer my assistance and support while maintaining teamwork. Collaboration enhances productivity and ensures that both of us contribute to excellent customer service.

I handle stress by staying focused and maintaining a positive mindset. I prioritize my tasks efficiently and take deep breaths to remain calm when things get hectic, which allows me to better manage my responsibilities.

I am passionate about providing exceptional customer service in a vibrant and dynamic environment like Boyd Gaming. I admire the company's commitment to excellence and teamwork, and I would love the opportunity to contribute positively to the guests' experiences.