Psychiatric Nurse Practitioner Manager

Why We're Here:
At Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers don’t accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.

Job Overview

We are presently in search of a full-time Psychiatric Nurse Practitioner Manager to become a part of our team. This position will oversee a team of Nurse Practitioners, ensuring clinical excellence and providing leadership, guidance, and support. The Psychiatric Nurse Practitioner Manager will balance clinical duties with supervisory responsibilities, ensuring optimal productivity and provider development while maintaining their own clinical caseload. This role combines clinical expertise with leadership skills to enhance service quality and provider performance (50% clinical, 50% administrative).

This position is entirely remote and open to candidates from select states across the U.S. The full-time work hours are scheduled from Monday to Friday, 9 am to 6 pm ET, with a one-hour lunch break.

Responsibilities:

Clinical Leadership

• Supervise and support a team of nurse practitioners in their clinical and administrative responsibilities.

• Provide direct clinical care, maintaining a patient caseload alongside administrative duties.

• Lead team meetings to ensure collaboration, alignment, and sharing of best practices.

• Ensure all team members are adhering to Brave Health’s clinical protocols and policies.

• Serve as the escalation point for clinical issues, patient concerns, and medical supervision pages.

• Monitor and ensure compliance with quality and performance metrics, including productivity, appointment outcomes, and training compliance.

Performance Management & Quality Assurance

• Track and manage the productivity, completion rates, and performance of NP team members using scorecards and performance metrics.

• Address performance issues with team members through coaching, feedback, and coaching plans.

• Collaborate with Quality Managers and other stakeholders to improve patient care outcomes and enhance service delivery.

• Monitor NP inboxes to ensure timely responses to medical pages, refill requests, and patient concerns.

• Ensure all session outcomes and appointment documentation are completed daily.

• Oversee the completion of mandatory training (e.g., Relias) and ensure adherence to continuing education requirements.

Administrative Duties

• Manage billing holds and work with relevant departments to resolve issues.

• Assist with the resolution of provider change requests and oversee transition for departing providers.

• Participate in strategic planning and department-wide initiatives in collaboration with other leaders.

Requirements & Qualifications:

• Current, valid nurse practitioner license (PMHNP) with significant experience in psychiatry or mental health services (adolescent experience strongly preferred).

• Minimum of 5 years of clinical experience as a PMHNP.

• In-depth knowledge of DSM-5 criteria, diagnostic techniques, and mental health treatment.

• A graduate degree in Business Administration, Management, or a related field is strongly preferred.

• At least 5 years of experience managing teams beyond clinical oversight, including responsibility for business operations metrics and people management/coaching.

• Proven ability to lead and develop teams, manage performance, and provide support to clinical staff.

• Excellent communication skills with the ability to collaborate effectively across departments.

• Comfortable with technology and telehealth platforms, with experience using EHR systems.

• Ability to thrive in a fast-paced, dynamic environment, with a strong capacity for adaptability and navigating areas of ambiguity.

• Self-motivated and proactive, with a proven track record of taking initiative and driving projects to completion.

• Strong organizational skills with the ability to manage multiple priorities and balance clinical duties with administrative responsibilities.

Brave Health is very proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience to apply.