Sales Director Enterprise, Central EMEA

As a Sales Director Enterprise at Braze, you will lead a team of Enterprise Account Executives in the DACH market, focusing on our innovative Customer Journey Orchestration platform. Your responsibilities span the entire customer engagement lifecycle, from prospecting and acquiring new clients to nurturing existing relationships, ensuring their success with our product offerings.

To qualify for the Sales Director Enterprise position at Braze, candidates should possess over 5 years of experience in leading enterprise sales teams, ideally within the DACH market. A proven record in recruiting, developing, and retaining sales talent is essential, along with deep knowledge of SaaS sales cycles and the ability to effectively communicate with diverse customer personas.

The Sales Director Enterprise at Braze plays a pivotal role in driving growth by fostering a high-performing sales team and enhancing customer relationships. Your leadership directly impacts customer satisfaction and retention, while also contributing to the expansion of Braze's footprint in the competitive DACH market.

At Braze, the culture is built on teamwork, support, and creating meaningful connections. As a Sales Director Enterprise, you'll be part of a genuinely kind and passionate team that values diverse perspectives and encourages proactive communication. We prioritize work-life harmony and ensure that every employee feels empowered to contribute to our collective success.

Braze offers robust professional development opportunities for its Sales Director Enterprise role, including formal career pathing, access to learning platforms, and tuition reimbursement. We believe in fostering growth not just for our customers, but also for our employees, ensuring you have the tools and resources needed to succeed.

In this scenario, it's vital to embrace adaptability. Highlight your experience in adjusting strategies based on market trends and your commitment to ongoing training for your team to ensure they remain ahead of the curve.

Focus on a specific instance where you employed data-driven techniques or creative strategies to engage new clients while retaining existing ones. Discuss how this led to scalable growth.

Discuss metrics like customer acquisition cost, lifetime value, retention rates, and individual performance KPIs. Stress the importance of personalized goals aligned with overall team objectives.

Share your strategy for creating cross-functional teams and how you facilitate communication between sales, marketing, and customer success departments to drive business goals efficiently.

Be specific about the negotiation context, your approach to understanding the client's needs, and how you crafted a win-win situation that benefited both parties.

Emphasize your habit of continuous learning through industry publications, attending conferences, or participating in professional groups, and how you share insights with your team.

Discuss various motivational techniques, including recognition programs, personal development opportunities, or gamification, while underscoring how these approaches lead to better results.

Explain your method for identifying performance gaps and how you work collaboratively with team members to set improvement plans, offering necessary support along the way.

Focus on the importance of communication, understanding client needs, and maintaining regular follow-ups to ensure your clients feel valued and supported throughout their journey.

Illustrate your technique for cascading company objectives down to team-level goals, ensuring everyone is working towards the same targets while celebrating milestones along the way.