Senior Billing Systems Analyst

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for a Senior Billing Systems Analyst to join our expanding Finance Systems team. In this role, you will support our new billing platforms and serve as a subject matter expert for designated billing systems. This position will handle both technical and functional tasks, contributing to the development and optimization of Brightspeed’s billing systems. You will report to the Manager, Billing Systems within the Finance organization.

As a Senior Billing Systems Analyst, your duties and responsibilities will include:

• Play a key role in implementing system enhancements and updates, leading to improved efficiency, data accuracy, and overall system performance
• Support the development and rigorous testing of new billing products and services, ensuring they meet business needs and maintain system integrity
• Collaborate closely with teams across the Contact Center, Customer Services, IT, and Finance to streamline billing processes, ensuring seamless operations and accurate data flow
• Continuously monitor and analyze key performance metrics of billing systems, providing insights that drive improvements and optimize system functionality
• Conduct in-depth research and triage to swiftly resolve billing issues, minimizing disruptions and enhancing customer satisfaction
• Identify opportunities for system improvements and propose actionable solutions that enhance the efficiency and reliability of billing systems
• Evaluate the impact of new projects on existing billing systems, ensuring smooth integration and alignment with business objectives
• Participate in technical discussions and decision-making processes for cross-functional projects, providing valuable insights from a billing systems perspective
• Define, document, and communicate business requirements to ensure clarity and alignment across teams
• Offer expert guidance on reporting fields to ensure accurate and meaningful data is available for decision-making
• Perform system administration duties, ensuring the continued integrity, security, and functionality of billing systems
• Take on additional responsibilities as needed, demonstrating flexibility and commitment to the ongoing success of the billing systems and the broader Finance organization

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Accounting, Business Administration, Finance or related field (or equivalent work experience)
• 5+ years of experience as a systems analyst.
• Proficiency in billing software and ERP systems
• Strong attention to detail and accuracy in data analysis and reporting
• Excellent problem-solving skills with the ability to propose effective solutions
• Strong communication skills for collaborative work across teams in the organization
• Familiarity with industry-specific billing regulations and revenue recognition principles
• Ability to work independently and meet deadlines in a fast-paced environment

BONUS POINTS FOR:

• Experience with Zuora
• Experience with SAP BRIM
• Experience with SAP RAR

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice