Sales Training Specialist

As a Sales Training Specialist at Brightwheel, your main responsibilities include coaching new sales representatives, aiding them in achieving their ramping productivity goals, facilitating ongoing training, and developing training materials in collaboration with the Leadership team. You’ll deliver 1:1 coaching sessions, identify coaching opportunities using data, and play a key role in maintaining a supportive and high-performing sales culture.

To qualify for the Sales Training Specialist position at Brightwheel, you should have at least 2 years of sales experience, preferably in outbound sales. Familiarity with CRM systems like Salesforce.com is advantageous, along with excellent communication skills and a proven ability to motivate and develop teammates through feedback and shared learning.

Brightwheel is committed to the professional development of its Sales Training Specialists through a variety of means. You’ll receive hands-on coaching as you help cultivate a successful sales team, plus access to a Learning & Development stipend to further enhance your skills. The collaborative environment encourages ongoing education and the sharing of best practices.

The culture for a Sales Training Specialist at Brightwheel is rooted in inclusivity and continuous improvement. You will work in a fully remote setting, engaging with passionate team members spread across the US. The emphasis on diversity ensures that varied perspectives are valued, contributing to a positive and dynamic workplace where everyone can thrive.

At Brightwheel, the annual salary for the Sales Training Specialist role typically ranges from $65,000 to $70,000, with potential additional variable compensation of $19,000 to $20,000. This brings the total on-target earnings range to between $84,000 and $90,000, reflecting our commitment to competitive compensation and pay equity.

When coaching a new sales representative, I would start with a thorough assessment of their current skills and knowledge. This means understanding their strengths and areas for improvement, followed by setting clear, achievable goals. Regular check-ins, personalized feedback, and recognition of their progress are essential to keep them motivated and focused.

To keep training sessions engaging, I incorporate interactive exercises, real-life scenarios, and role-playing activities. Using multimedia resources like videos and case studies can also enhance the learning experience. Additionally, encouraging questions and fostering open discussion helps create a collaborative environment where participants are more invested in their learning.

Certainly! In my previous role, I identified that our team was struggling with a specific sales script. I developed targeted training workshops to address this, incorporating role-playing and peer feedback. As a result, we increased our call-to-close ratio significantly, demonstrating that focused training can lead to tangible performance improvements.

To assess the effectiveness of my training programs, I use a combination of feedback surveys, performance metrics, and observation. Post-training assessments can also provide insights into areas needing improvement. Tracking on-the-job performance improvements against predetermined KPIs helps in measuring the actual impact of the training.

Data plays a critical role in my coaching approach. I analyze sales data to identify trends, individual performance benchmarks, and areas needing additional training. This helps me tailor coaching sessions to specific needs, making the training more relevant and effective while ensuring that we align our goals with the individual’s progression.

I have extensive experience using CRM systems like Salesforce, which I leverage to track engagement, analyze lead performance, and monitor sales metrics. In training, I plan to incorporate CRM functionalities into learning modules to ensure representatives are comfortable utilizing the system from day one, enhancing their efficiency and productivity.

To foster a culture of continuous improvement, I encourage open communication and feedback at all levels. Implementing regular review sessions, recognizing and celebrating achievements, and promoting an environment where learning from mistakes is embraced are pivotal strategies that I employ.

When dealing with underperforming sales representatives, my first step is to have an open conversation to understand their challenges. Together, we identify specific areas for improvement and develop a tailored improvement plan, providing them with the necessary resources and coaching to help them succeed.

Key metrics for gauging sales training success include the achievement of ramp-up time for new hires, conversion rates for leads, and overall sales volume post-training. Additionally, monitoring participant feedback and engagement scores provide qualitative insights into the training’s impact and areas for enhancement.

I'm drawn to the Sales Training Specialist position at Brightwheel because of its commitment to quality early education, which aligns with my personal values. Additionally, the opportunity to shape and develop a high-performing sales team in a meaningful industry excites me. I believe my skills and experience can contribute significantly to Brightwheel's mission.