Brightwheel is seeking a Systems Administrator to optimize customer support ticketing systems while leveraging AI-driven solutions to enhance efficiency and improve user experience for educators and families in the early education sector.
Responsibilities: Manage and maintain customer support ticketing platforms, integrate tools, automate workflows, generate performance reports, and ensure compliance with data privacy regulations.
Skills: Experience with customer support ticketing systems, AI implementation, system configuration, API integration, and data analysis.
Qualifications: 2+ years of experience with customer support platforms; strong troubleshooting, communication, and problem-solving skills.
Location: Remote (US Only)
Compensation: $50000 - $50000 / Annually
Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.
Our Team
We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.
We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work. From decision making, to how we operate, we ground ourselves in our Leadership Principles every day.
We are looking for a Systems Administrator to manage and optimize our customer support ticketing systems (such as Intercom, Zendesk, Salesforce Service Cloud, or similar platforms). This role will be responsible for maintaining system functionality, integrating tools, automating workflows, and leveraging AI-driven solutions to enhance customer support efficiency. The ideal candidate has experience with administering customer support platforms, implementing automation, and optimizing AI-powered tools for customer interactions.
Key Responsibilities:
Required Qualifications:
$50,000 - $50,000 a year
For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Multiple factors determine final offer amounts, including geographic location, candidate experience, and expertise. If you have questions about the compensation band for your region, please ask your recruiter.
Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. In addition, our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.
Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Brightwheel is the leading platform for early education that combines SaaS, Payments, and a consumer-like daily experience.
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