Job details

Office Aide I

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Overview

Brooklyn Public Library (BPL) is one of the nation’s largest library systems and among New York City’s most democratic institutions. As a leader in developing modern 21st-century libraries, we provide resources to support personal advancement, foster civic literacy, and strengthen the fabric of community among the more than 2.7 million individuals who call Brooklyn home. BPL provide nearly 60,000 free programs a year with writers, thinkers, artists, and educators—from around the corner and around the world. And we give patrons millions of opportunities to enjoy one of life’s greatest satisfactions: the joy of a good book.

Under the direct supervision of the Circulation Manager the Office Aide will perform direct public service to all age groups in the culturally diverse community of Brooklyn including, circulation desk, data entry, training, evaluation and supervision of part-time staff.

The Office Aide position is responsible for delivering excellent customer service as well as routine administrative and clerical duties. Will assist in the hiring, recruitment, and training of part-time staff and volunteers, and provide Library customers with prompt and excellent customer services. Maintains, process, and prepares paperwork, generates reports, coordinates schedules, and completes data entry. Assist customers with library services, applications, technology, holds and circulation desk activities. Will communicate and interpret Library policy and procedure as necessary.

Responsibilities

Direct public service and quality customer service
Complete check in and check out of library materials
Renew and verify the circulation status of Library materials
Assist customers in the use of technology
Enter data into the Library's automated system
Prepare and process supply orders and requisitions
Process Library card applications
Process incoming and outgoing material (mail, interchange, etc.)
Prepare budget reports
Prepare staff schedules as assigned
Train part-time staff and/or volunteers
Process holds
Perform other duties as assigned

Qualifications

High School Diploma or equivalent is required
A minimum of at least 1 year experience in an office environment with an emphasis on clerical duties
Knowledge of Microsoft Office (Outlook, Word, Excel)
Excellent communication skills
Experience working in an customer service oriented environment
Ability to work in a fast paced, team environment
Familiar with working in a diverse workforce
Must be organized with good attention to detail
Willing to be flexible and adapt in different situations
Ability to work evenings and weekends
Lifting material up to and not to exceed 40 lbs
Standing for long periods
Bending, Stooping, or crouching
Public service within the community (ex. outreach, school visits, fairs, etc.)

The hiring salary for this position is $33,291. This position is in the bargaining unit.

Average salary estimate

$33291 / YEARLY (est.)

min

max

$33291K

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What You Should Know About Office Aide I, Brooklyn Public Library

Join the Brooklyn Public Library (BPL) as an Office Aide I and become part of one of the nation’s largest library systems dedicated to fostering community and personal growth. Located in the heart of Brooklyn, we provide a creative space for over 2.7 million individuals, hosting nearly 60,000 free programs each year. As an Office Aide I, you'll play a crucial role in delivering excellent public service, helping patrons of all ages navigate our extensive resources. Reporting directly to the Circulation Manager, you’ll engage in a variety of clerical duties, including data entry and training part-time staff. Your days will be dynamic, assisting customers with technology, processing library card applications, and ensuring the smooth operation of circulation desk activities. This is a fantastic opportunity to grow your skills in a vibrant, diverse setting while helping your community access the joy of reading and learning. If you thrive in a fast-paced environment and have a knack for communication and organization, we’re excited to meet you. With flexibility to work evenings and weekends, you'll be part of a supportive team, all contributing to the rich cultural fabric of Brooklyn.

Frequently Asked Questions (FAQs) for Office Aide I Role at Brooklyn Public Library

What are the primary responsibilities of an Office Aide I at Brooklyn Public Library?

As an Office Aide I at Brooklyn Public Library, your main responsibilities include providing direct public service, managing the circulation of library materials, assisting patrons with technology, and performing data entry tasks. You'll also play a key role in training part-time staff and volunteers, ensuring that all visitors receive excellent customer service.