Retiree Client Analyst II

As a Retiree Client Analyst II at bswift, your primary responsibilities include ongoing service delivery to support client needs, maintaining the client benefits website, performing audits and file reviews, and managing incoming and outgoing file processing. You will also be tasked with executing research and analysis to resolve participant cases and providing timely responses to client inquiries. Your role is crucial in ensuring high client satisfaction and operational excellence.

To apply for the Retiree Client Analyst II position at bswift, candidates typically need a bachelor’s degree from a four-year college or university or an equivalent combination of education and experience. Additionally, advanced proficiency in MS Excel, a strong understanding of databases, and experience in benefits administration system technology are essential. Communication skills and problem-solving capabilities are also critical for success in this role.

At bswift, the work environment for a Retiree Client Analyst II is remote-friendly yet collaborative. We pride ourselves on fostering a supportive culture that values creativity, initiative, and teamwork. Employees are encouraged to share their ideas and collaborate on projects that contribute to making benefits administration smoother for clients and their employees. Our company values inclusivity and celebrates diversity, making it an inspiring place to work.

bswift is committed to helping its employees grow professionally and personally. For a Retiree Client Analyst II, this means access to ongoing training opportunities, resources for career progression, and a culture that encourages continuous learning. The company also values employee wellbeing with programs focused on mental health and financial planning, ultimately empowering employees to make a meaningful impact in their roles.

The base salary range for the Retiree Client Analyst II position at bswift is between $22 and $29 per hour, exclusive of additional benefits or potential bonuses. Salaries are determined based on factors like geographic location, skills, education, and experience. bswift aims to ensure pay equity for its employees while offering competitive compensation packages to recognize their contributions and expertise.

When handling client inquiries as a Retiree Client Analyst II, it's important to listen carefully to the client's questions or concerns and provide accurate, timely information. Begin your response by acknowledging their issue, then outline the steps you will take to find the solution. Make sure to follow up with the client after providing information to ensure they feel supported and valued.

In responding to this question, demonstrate your problem-solving skills by outlining the specific situation, the actions you took to resolve it, and the outcome. Highlight your ability to remain calm under pressure, collect relevant data, communicate effectively with the client, and follow up to ensure their satisfaction.

Share your time management techniques, such as prioritizing tasks based on urgency and importance, using tools like calendars or task management software, and setting specific deadlines for project milestones. Illustrate your answer with a scenario where your time management contributed to completing a project successfully or meeting tight deadlines.

Discuss your background working with data in previous positions, including data interpretation, manipulation, and reporting. Provide examples of analytics tools you've used, how you ensured data accuracy, and how your analysis contributed to improving processes or outcomes for clients, particularly in a benefits context.

To ensure accuracy when processing benefits data, I establish a checklist for each task that outlines the necessary steps, double-check my work, and utilize software tools that enhance accuracy. Additionally, I regularly review processes and collaborate with team members to identify areas for improvement, thus ensuring we maintain high-quality standards.

Effective communication is a cornerstone of success as a Retiree Client Analyst II. It allows me to convey complex information to clients clearly, collaborate efficiently with team members, and understand clients' needs thoroughly. I strive to establish open lines of communication, facilitating feedback and ensuring that I am addressing issues promptly and accurately.

In such a situation, I would first listen to the client's concerns and validate their feelings. Then, I would gather all necessary information to understand the issue fully, collaborate with my team to find a resolution, and communicate that solution to the client promptly. Following up after the matter is resolved would ensure their concerns were addressed effectively.

Discuss the specific benefits administration software and HRIS tools you have experience using. Explain how you've utilized these systems to streamline processes, manage client data, or generate reports. If you’ve had training in any specific software, be sure to mention that and how it has prepared you for the role at bswift.

Embracing accountability means owning my responsibilities and ensuring that I deliver on my commitments. For example, I once led a project where I took the initiative to improve communication with a difficult client. I kept the client updated on progress and was candid about challenges, ultimately ensuring that we met the project deadlines together.

In answering this question, express your alignment with bswift’s values and mission. Highlight your enthusiasm for the chance to contribute to innovative benefits administration and your desire to be part of a collaborative environment that inspires personal and professional growth. Emphasize your commitment to delivering superior service and your eagerness to make a meaningful impact at bswift.