OTC Operation Associate

As an OTC Operation Associate at BTSE Group, your core responsibilities include understanding clients' needs, accurately identifying which clients can execute specific types of deals, and efficiently broadcasting quote requests to the relevant teams. You will also handle queries, resolve client issues through various channels, and collect feedback to improve service quality.

To succeed as an OTC Operation Associate at BTSE, candidates should be capable of managing complicated tasks while providing outstanding customer experiences. Good communication skills, logical thinking, a middle level of English, and a collaborative mindset are essential. Experience in customer service can be a significant asset.

BTSE Group offers a competitive compensation package for its OTC Operation Associates and provides various team-building programs, company events, and other perks to ensure a positive work environment. The company is committed to fostering employee growth and satisfaction.

Essential skills for an OTC Operation Associate at BTSE Group include excellent communication abilities, strong problem-solving skills, and the knack for tracking task progress. Being a team player who can collaborate effectively across various groups is also crucial for success in this role.

The work culture at BTSE for an OTC Operation Associate is dynamic and collaborative. Team members are encouraged to share ideas and provide feedback, fostering a supportive atmosphere where employees feel valued and engaged in their roles.

When prioritizing tasks as an OTC Operation Associate, focus on understanding client urgency and the potential impact of the tasks. Use organizational tools to track progress and maintain effective communication with relevant teams to ensure timely responses.

In answering this question, share a specific scenario where you faced a challenge, highlighting how you approached it with a calm demeanor and a systematic problem-solving approach. Show your ability to empathize with clients and demonstrate perseverance.

To ensure excellent customer service, actively listen to clients, acknowledge their concerns, and provide clear, precise information. Always follow up to make sure their issues are resolved and encourage feedback to improve our services further.

When handling conflicts within a team, it's essential to approach the situation with empathy and openness. Address the issue directly with the team members involved, seeking to understand their perspectives and collaborating on a mutually agreeable solution.

Utilize both digital tools and direct communication to track client feedback. Create structured channels like surveys or follow-up calls and maintain thorough records of responses to ensure trends are addressed and utilized for service enhancements.

To ensure accuracy in deal recording, develop a systematic approach. Double-check all entries, cross-reference with client requirements, and use process automation tools where applicable to minimize errors and maintain precise records.

In high-pressure scenarios, I maintain a calm and methodical approach. I focus on prioritizing tasks based on urgency, ensuring clear communication with team members to manage workload and expectations effectively.

I am familiar with various operational tools like CRM systems for managing client relationships, project management software for task tracking, and data analysis tools to glean insights from client interactions to improve service delivery.

Having kept myself updated with fintech advancements, I understand that it's an ever-evolving landscape focused on leveraging technology to offer improved financial services. This includes blockchain technology, online trading platforms, and enhanced user experiences.

I want to work as an OTC Operation Associate at BTSE because I am passionate about working in a dynamic, fast-paced environment that values innovation. BTSE's commitment to providing exceptional service aligns with my dedication to client satisfaction and overall success in the fintech sector.