Network Operations -Tier 2 NETOPS

Get a free resume review

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs) and unified communication (UC) services.

Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs, CAN and Unified Communication services. Become a part of our great team and make a difference.

More about this role:

As a Tier 2 Network Administrator supporting Network Operations, you'll be challenged with enterprise support problems where you will coordinate with other NOC and Operational staff to address break fix, minor configuration update, schedule add moves and changes and technology upgrades and installs for Network routers and switches. You are expected as one of experienced Network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the Network.

What will you do:

Perform System patching and IAVA patches to network routers and switches.
Conduct approved minor network changes (vlan, ACL and port assignment)
You will perform IOS and Software upgrades
You will perform switch and router installs, upgrades to ensure smooth operations of the enterprise.
Draft Standard Operating Procedures (SOP) for network operations.
Troubleshoot systems failures and accessibility problems within the network to our services.
Support site survey and engineering designs data calls.
Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
Works independently with some supervision.
In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations.
Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
Preform Network ticket resolution.
Support Network ticket closure across Network OPS staff to include: Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
Use administrative access to the network to provision new switches, router, VLANs and Crypto.
Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
Routing Service Requests to the appropriate organization required for incident resolution.
Performs root cause analyses.
Completes problem resolutions associated with incident ticket(s)
May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services.

Experience:

High School/GED + 11 Yrs, or Associates + 9 Yrs, or Bachelors + 7 Yrs, or Masters + 5 Yrs,

DOD 8570 Certification Required:

Current IAT II (Security +, for example)
Professional level network engineering certificate

Clearance Requirement:

Minimum TS/SCI with polygraph

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

________________________________________________________________________________________

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

________________________________________________________________________________________

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$82,100-$172,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Average salary estimate

$127250 / YEARLY (est.)

min

max

$82100K

$172400K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Network Operations -Tier 2 NETOPS, CACI

If you're passionate about technology and skilled in network operations, then the Network Operations - Tier 2 NETOPS role at CACI in Washington, DC could be your next perfect opportunity! As a vital part of our Enterprise Communications Services 3 (ECS3) program, you'll support our intelligence community clients both domestically and internationally. You'll dive into tackling enterprise-level support problems, collaborating with fellow NOC staff to address complex issues while managing ticket resolutions and minor configuration updates for network routers and switches. But that's just the tip of the iceberg! Your expertise will shine as you conduct system patching, implement approved changes, and even draft Standard Operating Procedures to enhance our network operations. We’re looking for dedicated individuals who thrive in solving intricate problems and can work independently. With a focus on ongoing service improvement and technical modernization, your creativity will help us innovate solutions that uphold the integrity of our essential services. Plus, you’ll benefit from a workplace culture that values both achievement and personal wellbeing, offering the flexibility you need to balance professional and personal aspirations. If you're ready to make a meaningful impact in the realm of network operations, apply now and explore the limitless potential of your career with us.

Frequently Asked Questions (FAQs) for Network Operations -Tier 2 NETOPS Role at CACI

What are the day-to-day responsibilities of a Network Operations - Tier 2 NETOPS at CACI?

As a Network Operations - Tier 2 NETOPS at CACI, you will be responsible for addressing enterprise support problems, coordinating with NOC staff on ticket resolutions, conducting system patching, making approved minor changes to the network, upgrading software, and drafting Standard Operating Procedures. Your role is pivotal in ensuring smooth operations and supporting site surveys as well as network implementation projects.