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Field Service Supervisor

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About the Role

Are you an innovator when coming up with an operational game plan? Does your well-executed strategies have you hitting your goals and targets often? Canon USA, a leader in technology, solutions, and services, is looking for a Supervisor, Field Services to oversee a talented team of select technicians who service and support Canon’s hardware and software technology-based solutions to keep our customers moving forward. If you have a track record in developing and directing a thriving team in a field service environment, we want to hear from you.

Your Impact

We’re actively searching for a superstar to: - Manage a team that services and supports specific business system products and services within a territory and/or an assigned account list, including: hardware, document management solutions, and related software. - Select, hire, train, and develops current and new technical specialists. - Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction. - Oversee the warehousing process as it relates to inventory. - Publish, distribute, train, and enforce all current published standards. - Maintain customer satisfaction by ensuring his\her staff repairs Canon equipment quickly and efficiently.

About You: The Skills & Expertise You Bring

Our ideal candidate has: - Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred. - Field service experience. - Strong communication skills, including the desire to develop and lead a team. - Excellent time management skills. - Hands-on field technical experience with a vast knowledge of Canon products, including digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred. - The ability to travel (valid driver's license and acceptable driving record necessary). - Must be able to walk and lift/carry up to 50 pounds. We are providing the anticipated base salary range for this role: $61,800 - $92,520 annually. This role is eligible for a transportation allowance.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#LI-KG1 #PM19

Average salary estimate

$77160 / YEARLY (est.)

min

max

$61800K

$92520K

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What You Should Know About Field Service Supervisor, Canon U.S.A., Inc.

Are you ready to take charge as a Field Service Supervisor at Canon USA in Austin? This exciting role is perfect for someone who loves crafting operational strategies that hit the mark. You’ll be leading a passionate team of technicians who not only service but also support Canon’s innovative hardware and software technology solutions. If you have a knack for developing talent and a proven track record in field service management, we want to hear from you! In your position, you’ll oversee a dedicated team that ensures customer satisfaction by addressing issues swiftly and efficiently, maintaining our reputation for excellence. You'll be responsible for hiring, training, and mentoring your team, ensuring that everyone is equipped to tackle challenges and meet our high standards. You will also manage inventory and warehousing processes, ensuring everything runs like a well-oiled machine. With your expertise and hands-on experience with Canon products, you’ll make a real impact on our customers' experiences. If you thrive in a fast-paced environment and possess strong communication skills, you belong here! Join us at Canon USA, where we value integrity, creativity, and a commitment to community. We offer competitive compensation, excellent benefits, and a culture that promotes work-life balance and innovation. Let’s keep moving forward together!

Frequently Asked Questions (FAQs) for Field Service Supervisor Role at Canon U.S.A., Inc.

What are the key responsibilities of a Field Service Supervisor at Canon USA?

As a Field Service Supervisor at Canon USA, you will be responsible for managing a skilled team that services and supports business system products and services. This includes overseeing the maintenance of hardware and document management solutions, resolving customer issues promptly to ensure satisfaction, and managing inventory within the warehousing process.