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Operations Manager

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About the Role

Oversees the operations and client relations of a segment of accounts within a market or region. Responsible for $1M to $4M in annual revenue. Manages the development of the existing client base by enhancing relationships at all levels within the client's organization and ensures the highest levels of service and client satisfaction. Builds relationships with client contacts at key accounts.

Your Impact

RELATIONSHIP MANAGEMENT - Develops and manages the relationship with primary and senior level client contacts. - Works with the regional sales team to strengthen relationships among key decision makers within the client organization. - Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team. BUSINESS DEVELOPMENT - Sets strategy for expansion of existing and new services; depending on account management structure either with or without an assigned account executive. - Works with Sales and Strategy in the formation of proposals for business expansion within existing clients. CONTINUOUS IMPROVEMENT - Creates and fosters a culture of continuous improvement. - Ensures the effective implementation of the Account Management Plan. PEOPLE MANAGEMENT AND DEVELOPMENT - Ensures effective performance management with direct reports and oversees the annual performance management process. Completes the annual performance reviews for all eligible employees. - Trains and mentors direct and indirect staff. FINANCIAL MANAGEMENT - Manages, reviews, and analyzes P&L statements for assigned accounts. - Ensures a structured plan for profit enhancement is in place. - Directs Managed Output Analyst(s) or Client Services Manager(s) to provide timely and accurate submission of billing data.

About You: The Skills & Expertise You Bring

Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt). - Management experience in Technology or Professional Services industry. - Previous P&L responsibility, prior experience in a customer service environment and five to seven years of experience supervising staff in a similar functional area. - Requires up to 60% overnight travel (valid driver's license and acceptable driving record necessary). We are providing the anticipated base salary range for this role: $77,180.00 - $105,980.00 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#LI-RH1 #PM19 #LI-Onsite

Average salary estimate

$91580 / YEARLY (est.)

min

max

$77180K

$105980K

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What You Should Know About Operations Manager, Canon U.S.A., Inc.

If you're passionate about operations and have a knack for building strong relationships, then the Operations Manager position at Canon U.S.A., Inc. in Fairfax could be your next big career move! In this role, you'll be overseeing operations and client relations for a group of accounts that bring in between $1M and $4M in annual revenue. Your days will be filled with enhancing relationships with key client contacts and ensuring that they receive top-notch service and satisfaction. You'll work closely with the regional sales team to maximize customer satisfaction, profitability, and add-on sales. A big part of your contribution will involve developing strategies for expanding services both with existing clients and new ones, working hand in hand with the sales and strategy teams to create compelling business proposals. Canon believes in fostering a culture of continuous improvement, so you will help create that atmosphere among your team. Managing people is also a key aspect of your role, as you will complete annual performance reviews and mentor your team. You should have substantial experience under your belt—ideally 7 years in the industry, with management responsibilities and P&L oversight. If you're ready to embark on a rewarding journey with a company that values integrity, respect, and making a difference, then look no further than this opportunity!

Frequently Asked Questions (FAQs) for Operations Manager Role at Canon U.S.A., Inc.

What are the main responsibilities of an Operations Manager at Canon U.S.A., Inc.?

As an Operations Manager at Canon U.S.A., Inc., you'll be responsible for overseeing operations and client relations for key accounts, managing annual revenues between $1M and $4M. Your role will involve building relationships with primary and senior client contacts, maximizing customer satisfaction, managing the client services team, and driving business development efforts. Additionally, you'll create a continuous improvement culture within your team.