Deployment Service Delivery Manager (contract)

Delivery RolePractical Applied Experience as an IT Manager in a Managed Service environment. This role is within the End User Compute service area and the SDM role will take overall responsibility for the delivery of service functions, taking custody of the delivery medium and equipment on behalf of the undertaking for a large organization with multiple divisions and locations or a collaborative partnership of similar complexity. Ensures that the services managed are monitored and maintained to high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.Responsibilities• Uses negotiating skills and personal presence to represent the organization at a high level, both externally and internally, formally and informally, establishing confidence and respect both for the functions represented and as an individual.• Advises and influences business clients and customers, at management level regarding the delivery, costs, availability and functionality of services and systems and develops an effective partnership with suppliers and customers.• Ensures that service level agreements, contracts, and negotiations with both internal and external suppliers are aimed at meeting the business needs of the employing organization, by providing a value for money service, in terms of standards, quality, efficiency, safety, performance and cost effectiveness.• Takes responsibility for the financial and staffing aspects of operational management, service delivery and as needed project management as well as the full range of technical considerations involved.• Takes responsibility for the operational environment, for setting targets, monitoring performance, and managing the service in an efficient and effective manner, for a service delivery function or department.• Ensures that the necessary processes and procedures are in place to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to the employing organization.Requirements• Formal BA/BS degree or equivalent, and / or practical experience• 8-10+ years experience working in a production environment as an IT Management role (or related)The pay range that the employer in good faith reasonably expects to pay for this position is $65/hour - $75/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.