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West Creek 8 (12080), United States of America, Richmond, VirginiaSenior Risk Manager - Card RiskAs a Senior Risk Manager in Capital One's Card Risk Office you will apply your risk, process, and project management skills to support our Channels Servicing Strategy organization. You will be a Risk Specialist responsible for working across the enterprise to develop and implement cutting edge Risk solutions to ensure Capital One's continued stability and success. Senior Risk Managers partner with Executives and their teams to identify potential Risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.Senior Risk Managers at Capital One are highly motivated Risk Management professionals with excellent communication, and analytical skills. They have a high level of exposure across lines of business and the opportunity to work with and influence Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company.This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.Responsibilities:• Create and present compelling stories to inform and influence Executives on risk decisions• Understanding, documenting and analyzing current state capabilities regarding one or more Risk methods. Leverage industry benchmarking to determine best practices and lessons learned regarding components of the Risk framework.• Write and revise documents such as policies, standards, procedures, and guidelines. Develop and enhance processes, tools, templates, and job aides. Write, contribute to, edit, and deliver presentations that aid in the design, development, refinement, and usage of Risk methods.• Lead Audits and Exams to ensure timely and accurate responses to requests• Collaborate effectively across multiple organizations such as Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Operational Risk Sub-Steward organizations, Information Technology, Basel Program, Internal Audit, Regulator Relations, etc. to achieve objectives.We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.Basic Qualifications:• High School Diploma, GED or equivalent certification• At least 4 years of experience working in risk management or financial services• At least 4 years of program management experience• At least 4 years of experience supporting, partnering and interacting with internal business clientsPreferred Qualifications:• Bachelor's Degree, or military experience• 4+ years Process Management or Project Management Experience• 6+ years of Operations, Financial Services Compliance or Risk Management experience• 6+ years of risk methodologies and corporate risk practices experience• PMP, Lean, Agile or Six Sigma certification• Strong communication, problem solving and collaboration skillsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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What You Should Know About Senior Risk Manager - Card Risk, Capital One

Are you ready to take your career to the next level as a Senior Risk Manager at Capital One? Located in Richmond, Virginia, this exciting role in the Card Risk Office is perfect for those who thrive in a dynamic environment. As a Senior Risk Manager, you'll leverage your risk management, process, and project management skills to develop innovative risk solutions that will play a crucial role in maintaining Capital One’s stability and success. Collaboration is key here, as you’ll partner with executives and teams across the enterprise to identify potential risks while creating an open space for new ideas. Your analytical mind and exceptional communication skills will shine as you present compelling narratives to influence risk decisions. You’ll enjoy a hybrid work schedule that allows for both personal interaction and virtual work days, making every day different and engaging. Whether you're creating policies, leading audits, or collaborating with various organizations, your impact will be felt across the company. With opportunities for professional growth and access to comprehensive benefits that support your well-being, this position isn't just another job—it's a chance to make a real difference at Capital One. If you're motivated and have at least four years of experience in risk management or financial services, take the leap and see where this journey could take you.

Frequently Asked Questions (FAQs) for Senior Risk Manager - Card Risk Role at Capital One
What are the main responsibilities of a Senior Risk Manager at Capital One?

As a Senior Risk Manager in Capital One's Card Risk Office, your main responsibilities include creating and presenting risk narratives to influence executives, analyzing current risk management capabilities, writing and revising policies and procedures, leading audits, and collaborating across multiple organizations to achieve risk management objectives.

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What qualifications are needed for the Senior Risk Manager position at Capital One?

To qualify for the Senior Risk Manager role at Capital One, you need a high school diploma or equivalent and at least four years of experience in risk management or financial services, along with strong communication, problem-solving, and collaboration skills. Preferred candidates may have a bachelor's degree, military experience, or various project management certifications.

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What is the work environment like for a Senior Risk Manager at Capital One?

The Senior Risk Manager position at Capital One is hybrid, allowing associates to work in-person at the office two to three days per week while having flexibility for virtual work on Mondays and Fridays. This blend fosters collaboration and promotes communication among team members.

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How does Capital One support the ongoing development of Senior Risk Managers?

Capital One is committed to the professional growth of its employees, including Senior Risk Managers. The organization offers access to a comprehensive benefits package, communication and collaboration opportunities with executives, and encourages innovative thinking, providing a platform for individuals to develop and enhance their skills continually.

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What type of projects can a Senior Risk Manager expect to manage at Capital One?

As a Senior Risk Manager at Capital One, you'll manage projects related to risk assessments, audit responses, process improvements, and the development of risk management frameworks. You'll work closely with various internal organizations to ensure that projects align with company goals and risk strategies.

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Common Interview Questions for Senior Risk Manager - Card Risk
Can you describe your experience with risk management leadership?

To effectively answer this question, provide specific examples of past roles where you led risk management initiatives, detailing your responsibilities, strategies implemented, and the outcomes achieved. Highlight your ability to influence decision-makers and improve processes.

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What methodologies do you use in risk assessment?

Discuss the risk assessment methodologies you are familiar with, such as qualitative and quantitative analysis, as well as frameworks like COSO or ISO. Be prepared to explain how you've applied these methods in past projects to identify and mitigate potential risks.

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How do you prioritize risks in a project?

When answering, outline your approach to risk prioritization, such as utilizing risk matrices, assessing impact and likelihood, and incorporating stakeholder feedback. Use examples from your experience to demonstrate your systematic approach.

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Describe a time when you successfully influenced executive decisions on risk.

Share a specific instance where your analysis or presentation affected an executive decision regarding risk management. Highlight the data you used, how you presented it, and the subsequent impact on the organization's risk strategy.

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How do you handle conflicts in risk management discussions?

Discuss your conflict resolution style and provide an example where you navigated differing opinions among stakeholders. Emphasize your communication skills and ability to find common ground to reach a resolution.

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What tools and software have you used for project management?

Mention specific project management tools such as JIRA, Trello, or Microsoft Project that you've used and explain how they improved your workflow and risk management efforts. Share instances of successful project outcomes that resulted from leveraging these tools.

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How do you ensure compliance with regulations in risk management?

Explain your knowledge of relevant regulations and discuss the processes you’ve implemented to ensure compliance. Use examples to illustrate how you monitored and evaluated adherence to regulatory requirements.

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What metrics do you use to measure the success of risk management initiatives?

Discuss specific key performance indicators (KPIs) that you track to evaluate the effectiveness of risk management initiatives. Provide examples of how these metrics influenced decision-making and improved risk management practices.

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Can you give an example of a significant risk you identified and addressed?

Provide a relevant example where you identified a significant risk, detailing how you assessed its potential impact, the actions you took to mitigate it, and any improvements to business processes that resulted from your intervention.

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How do you keep up with new developments in risk management?

Share the resources you use, such as industry publications, webinars, conferences, and professional groups, to stay informed about trends and advancements in risk management. Highlight how you’ve implemented new knowledge in your work.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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Full-time, hybrid
DATE POSTED
December 1, 2024

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