Senior Analyst, Workforce Optimization

What Workforce Optimization contributes to Cardinal Health
Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing/scheduling effectiveness, planning and decision-making.

Responsibilities

• Day-to-day planning, scheduling, forecasting, and Paid Time Off planning utilizing Amazon Connect Workforce Management (WFM)
• Real time monitoring of the day-to-day business to help meet business objectives.
• Schedules Meeting, Training, and responds promptly to business requests.
• Assists leadership team in MS Teams chats and working email requests from the business.
• Leads calls with the business and within the team.

Qualifications

• 2-4 years of experience, preferred
• BA, BS or equivalent experience in related field preferred
• Experience with Amazon Connect Integrated Voice Response (IVR) and Workforce Management (WFM) preferred
• Experience with Verint or other workforce tools preferred

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated hourly range: $27.00 per hour - $40.63 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
   

Application window anticipated to close: 6/6/2025 *if interested in opportunity, please submit application as soon as possible.
 

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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