Carrier Partnerships Manager- San Diego

As a Carrier Partnerships Manager at Cargado, your primary responsibilities include building and nurturing strong relationships with trucking companies and freight brokerages in key markets like San Diego and Tijuana. You will also lead platform engagement efforts, onboard new customers, and ensure that existing users maximize their experience with our platform. Collecting customer feedback and collaborating with our product and engineering teams will be essential to enhance Cargado's offerings.

To qualify for the Carrier Partnerships Manager role at Cargado, you should have at least 5 years of experience in the freight industry, particularly with cross-border freight between the US and Mexico. Experience in business development or customer success is crucial, alongside proficiency in both English and Spanish. Familiarity with the logistics landscape and existing relationships in the San Diego and Tijuana markets are strongly preferred.

The Carrier Partnerships Manager plays a key role in Cargado's growth by actively engaging with new and existing customers to ensure they see the value in our platform. By building robust partnerships and representing the company at industry events, this role helps to drive user acquisition and strengthens Cargado's reputation in the cross-border logistics space.

Cargado is unique in the logistics industry because it operates as an invite-only load board specifically for cross-border freight between Mexico and the US. Founded by industry veterans, our platform simplifies the logistics process and emphasizes transparency and trust, which is critical in an area with growing nearshoring demand. Our approach has attracted significant investment and a rapidly growing customer base.

At Cargado, the culture is dynamic and collaborative, with a strong emphasis on innovation and customer feedback. As a Carrier Partnerships Manager, you'll be part of a team that values strong communication and relationship-building. The company encourages participation in industry events and takes pride in empowering its employees to represent Cargado confidently in both the local and cross-border markets.

When building relationships with trucking companies, I prioritize understanding their unique needs and challenges. I typically start by conducting thorough market research and reaching out to potential partners with personalized communication. I emphasize the mutual benefits of collaboration and demonstrate how Cargado can help them achieve their goals.

I successfully onboarded a new customer by first establishing a clear understanding of their expectations. I facilitated a step-by-step walkthrough of the platform, tailored communication to encourage engagement, and provided ongoing support through regular check-ins, which ultimately led to their satisfaction and continued partnership.

To collect and implement customer feedback effectively, I believe in creating open channels for communication, such as surveys, interviews, and feedback forms. I would analyze the data for actionable insights and then collaborate closely with the product and engineering teams to prioritize features or improvements that address the most significant concerns, ensuring customers feel heard.

Bilingualism is crucial for me as a Carrier Partnerships Manager because it allows me to communicate effectively with partners in both the U.S. and Mexico. Being fluent in English and Spanish fosters stronger relationships and prevents any misunderstandings, which is especially important in cross-border logistics where nuances matter.

I have over 5 years of experience in the cross-border freight industry, where I have developed strong relationships with key players in logistics. I've navigated complex regulatory environments and have a deep understanding of both U.S. and Mexican market dynamics, which enables me to advocate effectively for our customers.

To stay informed about industry trends, I subscribe to relevant freight and logistics newsletters, participate in webinars, and engage with industry thought leaders on social media. I also attend trade shows and conferences to network and gain insights directly from other professionals in the field.

Innovation is essential in logistics as it drives efficiency and adapts to changing customer needs. I believe that leveraging technology, such as data analytics and automation, can significantly enhance communication, tracking, and overall operational effectiveness in our industry, providing better service to customers.

At industry events, I would represent Cargado by showcasing our platform's unique benefits and engaging with potential partners and customers. I would focus on building connections, sharing our vision for the future of cross-border logistics, and cultivating positive perceptions of our brand through authentic interactions.

I am motivated by the opportunity to solve complex logistical challenges and the impact my work can have on improving supply chain efficiency. Knowing that my efforts contribute to seamless cross-border operations is highly rewarding, and I am driven by my desire to enhance the customer experience in every interaction.

When dealing with a difficult customer or partner, I prioritize active listening to fully understand their concerns. I maintain professionalism and empathy while offering solutions and reassurance. My goal is to find common ground while ensuring that they feel valued and supported, which helps to rebuild trust and strengthen our partnership.