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Manager, MSP Sales - United States

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.


About JumpCloud®

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.


About the Role:

We’re looking for an MSP Sales Manager to help scale our team through our next phase of growth and beyond. You’ll build a talented team of sales professionals, manage all day-to-day activities, and motivate the team to execute at a high level. 


The JumpCloud MSP team is a key area of focus for the organization and growing quickly. You’ll be expected to bring your experience and sense of urgency to drive sales execution and help propel the team forward. In addition to revenue, new partner recruitment and partner enablement are driving forces for you and this team. This role reports to the VP of MSP Sales.


In this position, you will...
  • Build and lead a team of 8-10 Partner Account Executives. 
  • Meet or exceed company plan for MSP revenue. 
  • Recruit skills and experience that fit our sales model and company culture. 
  • Work closely with Sales Enablement to successfully onboard new AEs and build talent through career development.
  • Ensure your team is positioned to serve as advocates for our MSP partners. 
  • Partner with Customer Support to provide a top support experience for all MSPs and their clients.
  • Identify top MSP partner prospects and work with your team to grow these relationships.
  • 25% US travel required


Preferred qualifications:
  • 5+ years experience managing an MSP sales team in SaaS organizations. 
  • Understanding of the MSP market and its unique benefits and challenges. MSP sales experience is highly preferred. 
  • Familiarity with security or identity and access management industry. 
  • Strong ability to motivate your team and drive results. 
  • Demonstrated ability to use Salesforce and other tools to manage the business and accurately forecast revenue. 
  • Excellent written and verbal communication, time management, and organization skills.
  • A positive can-do attitude, a passion for helping partners grow their businesses, and a personal investment in your team’s success and the success and growth of its individuals.
  • Bachelor’s degree desired.


In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role is $150,000 - $210,000 OTE, including base salary and any related bonuses or commissions. 


In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.



#LI-MH1


Where you’ll be working/Location:

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.


All roles posted in United States locations do require that you be located within one of the 50 U.S. States.  Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S.  If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.


Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.


Why JumpCloud?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  


One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO


Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   


JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 


Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.


All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"


#LI-Remote #BI-Remote

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What You Should Know About Manager, MSP Sales - United States, JumpCloud

Are you a stellar sales leader looking for your next opportunity? Join JumpCloud® as the Manager of MSP Sales and take the reins of a dynamic team aimed at propelling our business to new heights! In this remote position, you will support a talented group of 8-10 Partner Account Executives in their journey to exceed our ambitious MSP revenue goals. At JumpCloud®, we thrive on simplifying IT, and you'll play a vital role in enabling MSPs to manage their identities, access, and devices efficiently. Your experience in the SaaS and MSP landscape will help foster strong relationships with partner prospects and enhance our support experience for all MSPs and their clients. You’ll collaborate closely with Sales Enablement to onboard new Account Executives, driving their development and success. We’re passionate about building connections, and your leadership will inspire your team to achieve outstanding results. With 5+ years of experience managing an MSP sales team, a deep understanding of the MSP market, and a good grasp of the security and identity management industry, you’re equipped to tackle this exciting challenge. Plus, a positive can-do attitude and excellent communication skills will ensure a cohesive and high-performing team. If you’re ready to make a meaningful impact at JumpCloud®, a rapidly growing company invested in your team's success and growth, we want to hear from you!

Frequently Asked Questions (FAQs) for Manager, MSP Sales - United States Role at JumpCloud
What are the primary responsibilities of the Manager, MSP Sales at JumpCloud®?

As the Manager of MSP Sales at JumpCloud®, your primary responsibilities will include building and leading a talented team of Partner Account Executives, achieving company MSP revenue targets, and driving partner recruitment and enablement activities. You'll also work closely with sales and customer support teams to enhance the overall support experience for MSPs and their clients.

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What qualifications are needed for the Manager, MSP Sales position at JumpCloud®?

To qualify for the Manager, MSP Sales role at JumpCloud®, candidates should have at least 5 years of experience managing an MSP sales team in SaaS organizations, familiarity with the security or identity management industry, and a strong ability to motivate a sales team. A Bachelor’s degree is preferred, and proficiency with Salesforce is a plus.

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How does JumpCloud® define success for the Manager, MSP Sales role?

Success in the Manager, MSP Sales role at JumpCloud® is defined by your ability to meet or exceed MSP revenue goals, recruit and develop a skilled sales team, and foster thriving relationships with MSP partners. A focus on effective communication and collaboration with other departments will also be crucial.

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What does the career path look like for the Manager, MSP Sales at JumpCloud®?

At JumpCloud®, the career path for the Manager, MSP Sales can lead to higher management positions, depending on performance and strategic contributions. Success in this role can also provide opportunities for involvement in broader sales strategies within the company as well as professional growth through ongoing training and development.

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What type of company culture does JumpCloud® foster for the Manager, MSP Sales role?

JumpCloud® promotes a culture centered around connection, collaboration, and innovation. As a Manager of MSP Sales, you will be supported by diverse, talented individuals who are passionate about their work, making it a great place to contribute your ideas and grow both personally and professionally.

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Common Interview Questions for Manager, MSP Sales - United States
How would you describe your leadership style as a Manager of MSP Sales?

When answering this question, share specific examples of how you motivate your team, handle conflicts, and ensure everyone is aligned with the company goals. Highlight your ability to adapt your style to meet the needs of different team members.

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Can you share your experience with driving sales growth in a SaaS environment?

Describe concrete strategies you have employed in previous roles to achieve sales targets and the tools you utilized. Whether it’s leveraging customer feedback or using CRM data effectively, make sure to illustrate how your approach led to measurable results.

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What techniques do you use to foster strong relationships with MSP partners?

Discuss the importance of communication, regular check-ins, and understanding each partner’s unique needs. Emphasize how you ensure your team is equipped to advocate for their goals and respond proactively to any challenges.

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How do you stay informed about trends and changes in the MSP market?

You can mention industry publications, webinars, networking with other professionals, or active participation in relevant associations or groups. Sharing your commitment to continuous learning shows your proactive attitude towards staying ahead in the field.

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How do you manage performance within your sales team?

Mention specific performance metrics you track, such as quotas and customer satisfaction. Discuss the importance of regular feedback sessions and coaching to help team members improve and grow in their roles.

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Describe a challenging situation you faced as a sales manager and how you overcame it.

When asked this question, provide a structured response. Identify the challenge, describe your approach, and emphasize the positive outcome. This showcases your problem-solving skills and resilience.

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What strategies will you implement to onboard new Partner Account Executives at JumpCloud®?

Discuss a structured onboarding process that includes training on company products, sales techniques, and building relationships with existing partners. Mention the importance of mentorship for new hires to accelerate their success.

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How do you utilize Salesforce in your management role?

Explain how you leverage Salesforce for forecasting, reporting, and managing sales data. Providing examples of how you’ve used Salesforce for pipeline management and tracking team performance will demonstrate your practical knowledge.

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What steps do you take to ensure your team stays motivated?

Share specific initiatives you’ve implemented, such as recognition programs, incentives for high performance, or team-building activities. Highlight your commitment to creating a positive and motivating work environment.

Join Rise to see the full answer
Why do you want to work at JumpCloud®?

Convey your enthusiasm for JumpCloud®’s mission and values. Discuss how your personal and professional goals align with the company’s objectives and illustrate your desire to contribute positively to the team.

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JumpCloud’s mission is to Make Work Happen®. That means empowering IT admins and connecting users to the IT resources they need via one secure identity, through a cloud directory service. Our guiding light is our customer. We work every day to mak...

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December 8, 2024

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