Sales & Service Manager - The Shops at Clearfork

As a Sales & Service Manager at Alo in Fort Worth, you will oversee the Sales & Service team, ensuring exceptional guest experiences on the sales floor. You will also investigate sales opportunities, manage budgets, and lead training initiatives to elevate your team’s performance while embodying Alo’s values.

To qualify for the Sales & Service Manager role at Alo, candidates should have 3-5 years of retail or related industry leadership experience. Strong interpersonal skills, proficiency in MS Office, and the ability to manage multiple tasks in a dynamic environment are also essential for success.

Alo emphasizes personal growth and talent elevation in the roles of its Sales & Service Managers. You will have opportunities for continuous coaching, team development, and succession planning, allowing you to cultivate your leadership skills while embodying the brand's mission.

The work environment at Alo, specifically for the Sales & Service Manager, is dynamic and engaging! Expect to be on your feet, interacting with guests, leading your team, and ensuring the store remains inviting, all while promoting a positive and productive atmosphere.

Alo provides a comprehensive benefits package for its Sales & Service Managers, including competitive medical, dental, and vision plans, a generous employee discount, a 401K with company matching, clothing allowance, and access to free fitness classes at Alo Sanctuaries.

Respond by illustrating how you've effectively addressed customer concerns in previous roles, emphasizing your ability to remain calm, listen actively, and utilize problem-solving skills to achieve a satisfactory outcome.

Share specific examples of how you have successfully led and motivated a team in previous roles, focusing on your coaching techniques and methods for fostering a positive and collaborative workplace culture.

Discuss specific sales strategies you've implemented, such as team training initiatives, guest engagement tactics, and how you've analyzed sales data to identify opportunities for improvement.

Emphasize your time management skills and provide examples of how you've organized tasks, delegated responsibilities, and responded to urgent needs while maintaining excellent service.

Explain your structured training process, highlighting how you ensure new employees are well-equipped with knowledge about products and guest service expectations.

Describe your methods for gathering customer feedback, whether through surveys or in-person engagement, and how you've utilized that information to implement changes that enhance overall satisfaction.

Discuss the importance of open communication in creating a cohesive team environment and provide examples of how you’ve facilitated effective communication among team members.

Talk about your organizational strategies for overseeing day-to-day operations, from managing inventories to ensuring compliance with company guidelines, while supporting your team’s effectiveness.

Share a specific achievement or a time when you exceeded sales targets, outlining the steps you took and the outcome of your efforts. Use metrics to illustrate your success.

Articulate your alignment with Alo's mission of mindful movement and how your values resonate with the company. Discuss why the prospect of leading a passionate team excites you and how it motivates you to contribute positively.