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business product manager, Market Strategy - Store Platforms & Insights (Hybrid-Seattle)!

Now Brewing - business product manager, Market Strategy - Store Platforms & Insights (Hybrid-Seattle)! #tobeapartnerFrom the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.In support of this mission, Store Operations oversees the digital platforms that govern the way we plan, design, build, operate, and maintain our stores. The product manager assumes end-to-end responsibility for the strategic value, usability, and performance of the platforms and products within the design and build domains. To be successful, the product manager needs to be skilled in managing complex and ambiguous initiatives, while managing cross functional expectations - including but not limited to feature sets, problem areas, timelines, and change requests. They need to have a passion for building the right capabilities for our business and our customers balanced with the analytical rigor to test, measure, and iterate to deliver on the best experience and business value.As a product manager, you will...• Be customer driven: work backwards from the customer, understand their problems and user journeys, and actively champion their success.• Be a strategic thought leader: build the product strategy, articulate it in a simple and compelling narrative, define the product roadmap with requirements, and drive alignment with cross functional teams.• Prioritize for impact: understand what success looks like, define it, measure it, and deliver on it.• Collaborate and communicate: bring cross-functional teams (business SMEs, software engineers, data scientists, architects, designers, vendors, ...) along with you on the journey through collaboration and clear communication.• Think critically: understand our technology stack and influence future investments• Launch and iterate: launch solutions and learn, then do it again -- iteratively deliver value by working through the entire product development lifecycle.• Simplify and innovate: reduce complexity of the solutions and systems supporting our customers while pushing for innovation through experimentation of new data sets and capabilities.• This team's collective impact directly supports the company's top-level goal of achieving new store openings growth target, uplifting existing stores through renovations, and driving efficiency in operations across its global portfolio of stores.We'd love to hear from people with:• Bachelor's Degree in Computer Science, Information Technology, Business, or relevant field• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (4 years)• Demonstrated ability to work across technology and business teams to deliver customer facing features (4 years)• Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders (4 years)• 4+ years of industry experience in a technology environment with a record of successfully delivering complex productsPreferred Qualifications• Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings• Ability to apply knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities• Strong verbal and written communications skills• Ability to influence others without authority to get things done in a timely fashion• Ability to balance multiple priorities and meet deadlines• Strong knowledge of agile development practices, methodologies, and tools• Technical knowledge in web and mobile applications• Knowledgeable of agile/scrum methodology and user centric design; may be certified product owner; may collaborate with PMO/scrum master on project methodology to highlight issues and help as needed for product lifecycleJoin us and inspire with every cup. Apply today!As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [redacted].
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What You Should Know About business product manager, Market Strategy - Store Platforms & Insights (Hybrid-Seattle)!, Starbucks

At Starbucks, we’re seeking a talented Business Product Manager for Market Strategy, specifically focused on Store Platforms & Insights, based in our hybrid Seattle office. In this role, you'll be the driving force behind our digital platforms that enhance how we design, build, and operate our stores globally. Your main objective will be to ensure these platforms deliver maximum strategic value and usability for our customers and partners. As a Business Product Manager, you will find yourself working closely with various teams—technology, business, and design—to solve complex challenges and improve user experiences. You’ll lead efforts in product strategy, defining roadmaps, and prioritizing what impacts our customers the most effectively. Collaboration is key, as you’ll be bringing different voices to the table to create seamless solutions that support our ambitious growth goals. We're looking for someone who thrives in a dynamic environment, possesses strong analytical skills, and can think critically about our tech stack. With a Bachelor's degree and at least four years of experience in a relevant field, you'll have hands-on experience managing product features, user stories, and backlogs. If you're passionate about innovation, eager to simplify complexities, and want to impact significant business outcomes, we’d love to hear from you. Join us and inspire with every cup!

Frequently Asked Questions (FAQs) for business product manager, Market Strategy - Store Platforms & Insights (Hybrid-Seattle)! Role at Starbucks
What are the primary responsibilities of a Business Product Manager at Starbucks for Market Strategy?

As a Business Product Manager at Starbucks in Market Strategy, your responsibilities include overseeing the strategic direction and usability of digital platforms, ensuring that they align with customer needs and business goals. You will develop the product strategy, create and manage the product roadmap, and coordinate feature priorities across cross-functional teams. Furthermore, you'll launch and iterate solutions based on customer feedback and analytical insights, all while simplifying processes to drive innovation.

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What qualifications are required to apply for the Business Product Manager position at Starbucks?

To apply for the Business Product Manager position at Starbucks, candidates should possess a Bachelor's Degree in a relevant field such as Computer Science, Business, or Information Technology. Additionally, a minimum of four years of experience in product management within a technology environment is essential. Strong skills in analytics, cross-functional collaboration, and agile methodologies will significantly enhance your candidacy for this role.

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How does the Business Product Manager role impact Starbucks' growth and operations?

The Business Product Manager role directly impacts Starbucks' growth by driving strategic projects that align with the company's goals, such as enhancing existing store operations and supporting new store openings. By managing complex product initiatives and refining user experiences, you help ensure that our platforms provide both efficiency in operations and an engaging customer journey, ultimately leading to business growth.

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What skills are essential for a successful Business Product Manager at Starbucks?

Successful Business Product Managers at Starbucks should have strong analytical and critical thinking skills to assess product performance and user experience. Additionally, excellent communication skills are crucial for coordinating with diverse teams. Familiarity with agile development practices, technical knowledge of digital applications, and the ability to influence without direct authority are also vital for thriving in this role.

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What is Starbucks' commitment to diversity in hiring for the Business Product Manager role?

Starbucks is committed to creating a diverse and welcoming workplace for all candidates, including those applying for the Business Product Manager position. The company encourages applications from individuals of various backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities, highlighting their commitment to a diverse workforce which can better serve its global community.

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Common Interview Questions for business product manager, Market Strategy - Store Platforms & Insights (Hybrid-Seattle)!
Can you explain a time when you had to manage conflicting priorities as a Business Product Manager?

When answering this question, highlight a specific example showcasing your ability to prioritize effectively. Discuss how you assessed each task's importance, involved stakeholders in the decision-making, and ultimately navigated to a solution that benefited the product and adhered to deadlines.

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How do you gather and integrate user feedback into product development?

In your response, emphasize your methods of collecting user feedback, whether through surveys, user testing, or analytics. Explain how you prioritize this feedback in the context of the overall product strategy and how it informs future iterations of the product.

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What frameworks do you use for product roadmapping and prioritization?

Share specific frameworks you’ve applied in product management, such as the RICE (Reach, Impact, Confidence, Effort) scoring model or MoSCoW method. Be ready to describe a recent example of how applying these frameworks helped you in your decision-making process.

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Describe a challenging project you’ve managed and the outcome.

Provide a clear narrative about a specific project that posed challenges, including what those challenges were, how you navigated them, and the final results. Emphasize the skills you used and what you learned from the experience.

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How do you ensure that all team members are aligned with the product vision?

Discuss your communication strategies for ensuring alignment among team members. Mention regular check-ins, updates, and collaborative workshops that help unify your team around the product vision.

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What is your approach to measuring the success of a product?

Highlight key performance metrics that you believe are essential for measuring the success of a product. Discuss how you set these metrics early in the development cycle and how data analytics play a role in evaluating product performance post-launch.

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How do you handle disagreements among cross-functional teams?

Describe your conflict resolution approach, ensuring you emphasize active listening and empathy. Share techniques you use to mediate discussions and how you find common ground to keep projects moving forward.

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What role does user-centered design play in your product management approach?

Explain how you incorporate user-centered design principles into your product management process—such as understanding user journeys—and how this focus on user experience improves product outcomes.

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Can you give an example of an innovative solution you've implemented in your projects?

Walk through a specific innovation you’ve introduced in previous projects, focusing on the problem it solved, the process of getting it approved, and the positive impact it had on the product or team processes.

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How do you balance technical requirements with business goals?

Describe how you work to ensure that technical specifications align with broader business objectives. Discuss your collaborative approach with technical teams while keeping the company's goals in mind, ensuring both sides are being fulfilled.

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Full-time, hybrid
DATE POSTED
December 1, 2024

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