Business Development Manager

January 2025

Manager, Business Development (Central)

Join Canada’s 2SLGBTQI+ Chamber of Commerce (CGLCC) in championing the economic empowerment of 2SLGBTQI+ businesses across Canada.

Established in 2003, Canada’s 2SLGBTQI+ Chamber of Commerce is a trusted partner linking 2SLGBTQI+ businesses in Canada to the wider business community. The CGLCC fosters economic growth by supporting and nurturing 2SLGBTQI+ businesses, entrepreneurs, students and allies, and by helping Canada’s corporate world connect with the 2SLGBTQI+ business community. A leader in supplier diversity, the CGLCC is also the certifying body in Canada for 2SLGBTQI+ businesses.

Manager, Business Development

The Manager, Business Development is responsible for managing all 2SLGBTQI+ SME business development activities in the Central Region (covering the provinces of Ontario and Manitoba), with a particular focus on increasing participation in CGLCC’s LGBTQ Supplier Diversity (SD) and Rainbow Registered (RR) programs. The role is proactive and ensures consistent and regular SD partner outreach activities and communications, ultimately enhancing awareness and increasing member engagement, while driving revenue growth for CGLCC. Interested parties include, but are not limited to, corporate partners, the Canadian business community, regional chamber affiliates, Supplier Diversity industry partners, media, and government. The role’s purpose is to:

• Speak to, and be an advocate for, all CGLCC programming

• Lead regional business development activities and execution of business plans to meet outreach and revenue goals:

• Drive greater enrollment of 2SLGBTQI+ businesses in CGLCC

• Increase the number of LGBTQ businesses in the SDP program

• Increase the number of businesses enrolled in the RR program

• Create strong relationships with regional network of ecosystem partners

CORE ACCOUNTABILITIES

Business Development

The Manager, Business Development executes a range of business development activities, from developing and implementing strategies to creating new business opportunities and partnerships, to acquire new 2SLGBTQI+ businesses, achieving or exceeding set targets and growing the CGLCC brand presence. Specific duties include, but not limited to:

• Formulate and execute a regional business development strategy, which aligns with CGLCC’s strategy, to drive greater enrollment of 2SLGBTQI+ businesses in CGLCC

• Develop and implement strategies to actively recruit new business applicants into the CGLCC Supplier Diversity program, guiding them through the sales funnel from awareness to purchase

• Work with the Manager, Membership Engagement to implement, follow and maintain processes for fulfillment of programming sold

• Attend and actively engage in meetings, events and conferences to promote CGLCC and Supplier Diversity and certification, including providing external presentations on CGLCC’s Supplier Diversity Program

• Provide regular reporting on all activities and achievement of annual sales targets

• Utilize CGLCC CRM tools to track and report all sales activities

• Assist with the sales process for all CGLCC programming when required

• Participate in onboarding and maintenance calls with corporate members located in the Central Region as required

Managing Relationships

The Manager, Business Development builds and manages working relationships with CGLCC’s internal and external partners, helping these partners accomplish their program objectives and contribute to CGLCC’s strategic goals.

• Build and maintain open and effective communication with the 2SLGBTQI+ business community before, during and after business development activities, ensuring partner satisfaction

• Establish strong relationships and communications with ecosystem partners to create business opportunities

• Build and maintain effective working relationships with internal partners in the execution of business development activities and initiatives

Problem Solving & Ownership

The Manager, Business Development analyses and solves problems and addresses day-to-day issues to ensure smooth and efficient operations and help establish a supportive and empowering work environment and contribute to the accomplishment of CGLCC program objectives.

• Identify continuous improvement of business development processes, to attain high effectiveness and efficiency

• Problem-solve complex business development scenarios, consulting with other CGLCC team, if needed

• Resolve issues following CGLCC’s standards, practices and procedures

• Manage internal, external and sometimes geographically dispersed resources

• Identify alternative solutions and select the best solution to the day-to-day issues and problems, ensuring positive impact on the process and/or relationships with internal and external partners

CGLCC & Personal Advocacy

The Manager, Business Development demonstrates personal leadership to fulfill the expectations of the role by taking ownership to personal development and assist in the development of others, guided by a strong commitment to the CGLCC mission and strategic direction.

• Ensure delivery of business development processes and initiatives, in alignment with the strategic direction of the CGLCC

• Seek performance input from the Director, Business Development and other CGLCC team members to identify own performance gaps and inform personal development plan
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DESIRED COMPETENCIES & EXPERIENCE

Education:

• Bachelor’s Degree in Business Administration, Sales, Marketing, Finance or related field is preferred

Skills & Experience:

• 3-5+ years in a Sales or Business Development position with proven experience

• Experience in developing sound business development plans and strategy, including conducting market opportunity assessment

• Exceptional negotiation skills

• Knowledge of relevant products, services, distribution channels and segments

• Keen research, analytic, organization and problem solving skills which support and enable sound planning and decision making

• Strong integrity, credibility and dedication to organization’s mission and strategic direction

• Exceptional communication and relationship building skills with an ability to prioritize, negotiate and to work with a variety of internal and external parties; highly developed presentation skills – verbal and written

• Previous experience working in a not-for-profit environment is preferred

• Experience working with the 2SLGBTQI+ community is considered an asset

• Proficient technology skills using program management software, Microsoft Office Suite and CGLCC administration tools (HubSpot, Sharepoint, MS Teams)

• Highly motivated, self-directed individual

Competencies:

• FLUENCY in French and English is strongly preferred

• SERVICE FOCUS – strong commitment to meet or exceed the expectations and requirements of internal and external parties

• RELATIONSHIP BUILDING & APPROACHABILITY – possesses the ability to connect with others, make people comfortable and feel accepted and easily build rapport while maintaining professionalism and celebrating diversity

• ORGANIZATION – excellence in effectively managing time by breaking work into manageable tasks, identifying and focusing on priorities and accessing the necessary resources to get the job done; able to assist multiple team members at one time with various tasks; has the adaptability and flexibility to adjust priorities

• ACTING WITH INTEGRITY - demonstrated ability to execute, deliver and follow through on key activities and commitments while staying honest, open and trusting; strong attention to detail to submit work or send communications without error; able to handle sensitive information

• COMMUNICATING EFFECTIVELY – ability to exchange verbal and written information with varied audiences, ensuring mutual understanding of ideas and issues

• CONTRIBUTING to ORGANIZATIONAL EXCELLENCE – finding new and better ways of working by applying learning, feedback and experience; able to work independently AND with the team.

Terms

This is a home-based, full-time position with regular event attendance required. Some travel is required. This position reports to the Director, Business Development, CGLCC.

This position is responsible for the geographic region of ON and MB.

NOTE: the successful candidate must reside in and be available for in-person meetings and events in Toronto.

Compensation

Salary will be based on skills and experience, within the annual salary range of $65,000 - $75,000.

Additional benefits round out the compensation package, including group benefit plan coverage, annual vacation, and a generous public holiday schedule including paid time off between Christmas Day and New Year’s Day.

Applications

Please submit a cover letter along with your resume at cglcc.ca/career-opportunities. Applications will be accepted on a rolling basis until the position is filled, or until January 16, 2025.

CGLCC strives to establish a representative workforce and is committed to applying principles of equity throughout the recruitment and hiring process. Members from intersecting equity-deserving groups—especially Two-Spirit, Indigenous LGBT, Black, racialized, and trans members of 2SLGBTQI+ communities—are strongly encouraged to apply and self-identify. All qualified applicants will be considered. If you require accommodations for any part of the recruitment and hiring process, please contact Austen Koecher, Director, Human Resources and Communications at austen.koecher@cglcc.ca.