Technical Writer

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

The role

As our value increases, so does our need for extraordinary people. Technical writers at Checkout.com help build the next generation of financial products and online payment solutions through clear, consistent, and high-quality technical documentation. 

You’ll become part of a dynamic and expanding team of Technical Writers, contributing to a diverse range of impactful products. Our team uses technical documentation to constantly advocate for our users' success, across platforms such as Checkout.com Documentation, our Merchant Support site, and our API reference.

You’ll collaborate closely with team members of varying seniority at the intersection of diverse functions including Design, Product, User Research, and Engineering!

The team

We are more than 35 people across Product Design, User Research, Technical Writing, Content Design, and Design Operations.

Hybrid Working Model: All of our offices globally are going 3 times per week onsite (Tuesday, Wednesday and Thursday). We’ve worked towards enabling teams to work collaboratively in the same space, at the same time that we build globally and for scale. During your days at the office, we offer amazing snacks, breakfast and lunch options in all of our locations.

The first 6 months

• Month 1 - you’re familiar with the Checkout.com style guide, content patterns, and tone of voice and can see how and when to apply them. You’re familiar with our tooling and main documentation repository structures and are comfortable fixing minor issues across documentation pages. You’ve met the team and your core partners, designers, engineers, researchers, and product managers. You’re developing an understanding of our product family and our competitive environment.

• Month 2 - you’re familiar with the API reference repository structure and can comfortably make changes to the API reference. You are familiar with our Zendesk implementation and are comfortable making minor Support article edits. You’re also regularly picking up new work from our team’s backlog and have begun tackling more complex projects scoped by other members of the team. You’re starting to identify areas for content improvement in your space.

• Months 3 and 4 - You’re comfortable with the team processes and our ways of working. You’re independently documenting new features. You’re also regularly reviewing contributions to the documentation from other writers and other internal contributors. You’re defining technical documentation strategies and owning future work for smaller projects. You’re regularly participating in and contributing to technical content reviews. You are proactively identifying Support article opportunities and are regularly contributing articles to the Support site.

• Month 5 - you’re noticeably more comfortable discussing Checkout.com’s products and advocating for our users. You understand how our products relate to each other. You’re identifying areas of improvement for ways of working in the team and can articulate priorities and trade-offs. You have taken ownership of all the content types in your Product area and are delivering outcomes that uplift the overall Checkout.com experience

• Month 6 - you’re fully integrated into the team and are seen as articulate and knowledgeable in your discipline. You have a solid understanding of Checkout.com as a company, its products, and how they interact. You can define a technical documentation strategy for larger projects. You are able to mentor and assist more junior team members.

About you

With your knowledge and skills, you excel at creating concise and well-written technical product documentation, merchant-facing support articles, and API references. You're a confident and empathetic editor, preferably with experience in a Software-as-a-Service (SaaS) business.

You're passionate about technology and the role that well-written documentation plays in facilitating successful product integrations! You’re no stranger to Agile workflows, and you have a keen understanding of the Docs-as-Code process with confidence in GitHub and the use of at least one static site generator. You’re also familiar with the OpenAPI (OAS) specification and its application in technical documentation development.

• You have experience producing clear, human-centered documentation in American English

• You are experienced in using and documenting APIs and complex software

• You have hands-on experience with different technologies in the discipline (Docs-as-code, GitHub, Jira, and ZenDesk)

• You put users at the heart of your work and understand the value of technical documentation and support content in the user journey

• Comfortable writing for different stages of the user journey, adjusting your approach and voice and tone to meet the user where they are in their journey

• You enjoy championing the success of users with content

• You are a thoughtful and confident reviewer who values your fellow writers' perspectives and can clearly articulate your own

• Proficient with using and documenting APIs effectively

• You navigate uncertainty with grace, openness, and a willingness to learn

• You love learning – you’re not the finished package, but you have ideas on how to get there

We'd like to see

• Experience in online payments or  a Software-as-a-Service (SaaS) business space, online payments space, B2B and/or a B2C ecosystem

• Experience in defining technical documentation strategies across small to medium-sized projects

• Experience planning documentation journeys that span different content types (User Documentation, API Reference, and Support site articles)

• Knowledge of the OpenAPI (OAS) specification

• Ability to read code in at least one programming language

• Experience in using analytics and user research to inform your decisions

• Experience promoting the writing process and techniques with non-writers

• Ability to iterate and improve as swiftly as possible

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U  
• Our Instagram https://www.instagram.com/checkout_com/