Automotive Customer Service Representative | Weekends Off |401k | Wake Forest

As an Automotive Customer Service Representative at Christian Brothers Automotive, your key responsibilities include checking guests in and out, answering phone calls, scheduling appointments, and providing a safe shuttle service for our guests. You'll also assist with processing incoming and outgoing parts, keeping our facility clean and organized, and supporting team members with clerical tasks. Building authentic relationships and serving as a community ambassador are essential aspects of this role.

To be considered for the Automotive Customer Service Representative position at Christian Brothers Automotive, you should have proven customer service experience, strong interpersonal skills, and a valid state driver's license. The ability to multitask, meet deadlines, and accept coaching is crucial, along with proficiency in Microsoft Office Suite or related software.

At Christian Brothers Automotive, we prioritize the growth and development of our team members. As an Automotive Customer Service Representative, you will have access to continuous training through our CBA Flywheel Learning System, enabling you to learn automotive repair service terminology and processes. We also emphasize a culture of teamwork, making career advancement not just a goal but a shared journey.

While previous automotive experience is not explicitly required for the Automotive Customer Service Representative role at Christian Brothers Automotive, having a genuine eagerness to learn about automotive repair services is crucial. What's most important is your commitment to excellent customer service and your willingness to engage with our guests positively.

Working as an Automotive Customer Service Representative at Christian Brothers Automotive means joining a supportive and dynamic work environment. You'll enjoy a fast-paced setting filled with teamwork while being encouraged to maintain a fun atmosphere. With weekends off and a culture focused on family values, it’s a workplace where you can thrive personally and professionally.

When dealing with a difficult customer, I focus on active listening and empathy. I would calmly acknowledge their concerns, ensure they feel heard, and work to find a satisfactory solution that aligns with company protocols, emphasizing our commitment to customer care.

My experience with customer service includes working in various roles where I interacted with guests daily. I strive to create positive experiences, develop strong relationships, and address customer inquiries efficiently. In my previous role, I consistently received praise for my ability to connect with customers.

Christian Brothers Automotive is built on a foundation of integrity, transparency, and a people-first philosophy. I appreciate their commitment to providing exceptional service while ensuring that employees enjoy a work-life balance through initiatives like closed weekends and continuous training opportunities.

In a fast-paced environment, I prioritize tasks by assessing their urgency and importance. I utilize lists and digital reminders to keep track of my responsibilities while remaining flexible to adapt to changing priorities based on customer needs and business demands.

I want to work as an Automotive Customer Service Representative because I'm passionate about helping people and believe in the importance of honest, quality service. Being part of a team like Christian Brothers Automotive, where the focus is on community and relationships, excites me.

While my formal automotive knowledge is limited, I am eager to learn and understand the basics of automotive services. I believe in the importance of continuous learning and would fully engage in the training provided by Christian Brothers Automotive to build my knowledge base.

Certainly! In my previous position, I would often go the extra mile by following up with customers after their purchases to ensure satisfaction. This proactive approach helped build trust and loyalty, and many customers appreciated that personal touch.

A great customer service experience hinges on clear communication, respect, and quick resolution of issues. Listening to customers and addressing their concerns with genuine care sets the tone for a positive interaction, which I believe is fundamental in any customer service role.

I would manage multiple tasks by staying organized and focused. Using a priority matrix, I can determine which tasks need immediate attention while maintaining flexibility to handle unexpected situations, ensuring all guests are attended to promptly and efficiently.

The biggest challenge in customer service today is meeting rapidly changing customer expectations in a digital age. Balancing technology with personalized service is key, and I believe it’s vital to build genuine relationships despite the tools we use.