Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Part-Time Universal Banker (20 Hours)- Bilingual English/Spanish Preferred-  Doral Branch image - Rise Careers
Job details

Part-Time Universal Banker (20 Hours)- Bilingual English/Spanish Preferred- Doral Branch

The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships..

Responsibilities:

  • Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels  (ex: ATM, Online, Mobile, etc.)
  • Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
  • Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
  • Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
  • Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
  • Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
  • Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
  • Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
  • Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
  • Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
  • Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
  • Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
  • Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
  • Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
  • Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
  • Listens carefully to the client and willingly assists with any questions or problems the client has
  • Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without  being rushed
  • Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
  • Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
  • Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
  • Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

Qualifications:

  • 1-3 years relevant experience
  • Required Skills:
    • Experience with face-to-face customer service, digital engagement and basic sales/referrals
    • Open, client service orientation and desire to help customers is required
    • Sales experience desired
    • Excellent verbal and written communication skills
    • Analytical and problem solving skills
    • Basic computer and digital tools skills
  • Preferred Skills: Retail experience
  • Bilingual English/Spanish Preferred

Education:

  • High School diploma or equivalent

------------------------------------------------------

Job Family Group:

Customer Service

------------------------------------------------------

Job Family:

Branch Service

------------------------------------------------------

Time Type:

Part time

------------------------------------------------------

Primary Location:

Miami Florida United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$41,600.00 - $53,830.00


Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.
 

The hourly rate corresponding to the annual range is:

$20.00 - $25.87


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

May 23, 2025

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citi Glassdoor Company Review
3.9 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Citi DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Citi
Citi CEO photo
Jane Fraser
Approve of CEO

Average salary estimate

$47715 / YEARLY (est.)
min
max
$41600K
$53830K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony

Senior Quality Assurance leader needed to drive control assessments and compliance testing at Citi in a hybrid, fixed-term role based in New York.

Photo of the Rise User
Posted 19 hours ago
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony

Citi is looking for a senior leader to drive data governance strategy and implementation within its Enterprise Risk Technology division.

Seeking a bilingual Customer Service Representative experienced in HR, Financial, or Health Care Services for a remote, fast-paced role assisting customers with benefits and payroll inquiries.

Photo of the Rise User

Seeking a Resident Relations Specialist in Chicago to manage tenant interactions and office administration efficiently within a property management environment.

Photo of the Rise User
Posted 2 days ago

A leadership role at Buxton requiring a strategic and experienced VP of Customer Success to scale teams, drive customer outcomes, and partner across departments to accelerate growth in a remote work environment.

Posted 5 days ago

Schluter Systems is looking for a detail-oriented Customer Service Retail Credit Specialist to manage credits and claims in a dynamic and supportive work environment.

Edlink is looking for a proactive Client Support Specialist to join their growing Austin-based startup, serving as the frontline support for SMB clients.

Support customers effectively as a Remote Bilingual Customer Service Representative for Group O, delivering exceptional service in English and Spanish.

Photo of the Rise User

Support borrowers and coordinate foreclosure and loss mitigation efforts as a Homeowners Assistant Customer Care Specialist at Fifth Third Bank.

Photo of the Rise User
Posted 5 days ago

Support patient access operations at Intermountain Health's Platte Valley Hospital by ensuring accurate registration, insurance verification, and compassionate customer service.

Photo of the Rise User
Posted 11 days ago

Provide expert remote customer service for Cardinal Health, specializing in medical billing support and problem resolution within a fast-paced healthcare environment.

iberdrola Hybrid United States Of America, New York, Binghamton
Posted 5 days ago

Lead the Customer Relations Center to enhance customer service quality and operational performance at NY STATE ELECTRIC & GAS CORP in Kirkwood, NY.

Support patient registration and insurance verification as a full-time Patient Access Representative 1 at the University of Miami's academic health system.

Photo of the Rise User

An opportunity to engage as a Senior Customer Success Manager at 15below, supporting top travel clients across North America with flexible work arrangements.

Photo of the Rise User

TP seeks a proactive Customer Service Representative to join their Richmond team, delivering outstanding, innovative customer support onsite.

Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capi...

834 jobs
MATCH
Calculating your matching score...
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Part-time, on-site
DATE POSTED
April 22, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
I
Someone from OH, Reynoldsburg just viewed Full Time High Ticket DM Appointment Setter at Impact Clients
Photo of the Rise User
8 people applied to Online Personal Stylist at SSENSE
Photo of the Rise User
100+ people applied to Customer Support Associate at Proof
Photo of the Rise User
Someone from OH, Canton just viewed Summer Internship - Multiple Departments at BPCM