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Investigations and Compliance Officer - job 3 of 4

DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.Our Commitment To Equity, Effectiveness, And Sustainability Guides Our Work Providing City Agencies With The Critical Resources And Support Needed To Succeed, Including• Recruiting, hiring, and training City employees.• Managing 55 public buildings.• Acquiring, selling, and leasing City property.• Purchasing over $1 billion in goods and services for City agencies.• Overseeing the greenest municipal vehicle fleet in the country.• Leading the City's efforts to reduce carbon emissions from government operations.When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.DCAS’ Citywide Equity and Inclusion (CEI) provides critical guidance and support to all city agencies ensure the proper implementation and adherence to federal, state and city mandated workplace non-discrimination policy and procedures, including responsibilities under the New York City Charter and promulgated by the citywide EEO Policy: The City of New York Equal Employment Opportunity Policy (2021). The mission of DCAS’s Citywide Equity and Inclusion (CEI) is to foster the City of New York’s emergence as an innovative and global leader in equitable, diverse and inclusive employment practices. CEI is responsible for the development of the City’s EEO Policy and other equal employment opportunity (EEO)- best practice guidance impacting the workforce across over 80 agencies (mayoral or non-mayoral).The Investigation and Compliance Unit, to which this position belongs, updates and provides guidance to agency EEO Officers on investigative and reasonable accommodation processes, develops and presents legally mandated non-discrimination training curricula, conducts very time-sensitive high level discrimination complaint investigations when the EEO Officer or agency head is a party.CEI develops and collaborates on strategies that fulfill the City’s EEO mandates, under local laws and executive orders, and equity and inclusion initiatives that drive the development, engagement, advancement, and retention of a diverse and inclusive workforce. CEI also guides city agencies as they establish their own D&I strategies through the charter-mandated annual Diversity & EEO plans that set forth objectives and best practices to implement EEO policies, promote equitable workforce practices, and create engaging and respectful workplace environments.Under the direction of the Director, Investigations and Compliance Unit, the Investigations and Compliance Officer will:• Manage relationships with agency EEO personnel, including provide guidance on the proper interpretation and application of EEO Policy, investigative practices, and requests for reasonable accommodations.• Assess complaints, inquiries, and process-related questions presented to CEI from employees throughout the city and take subsequent appropriate actions.• Manage multiple complex EEO investigations through to completion in accordance with CEI’s mandate without the need for significant oversight.• Prepare well-written and well-reasoned investigative reports that are clear and supported by the facts, including make associated recommendations in accordance with EEO Policy.• Manage high-level CEI projects and specialized initiatives.• Supervise subordinate attorneys, college aides, interns, and CEI support staff, as necessary.• Demonstrate good judgment in identifying and overcoming hurdles at all stages of investigation, and confer, as appropriate, with appropriate authorities such as the City’s Law Department.• Manage case practice reviews, including routine reviews of agency EEO complaint and reasonable accommodation files, training records, training content, instructor-led workshops, and the use of complaint tracking systems.• Ensure agency compliance with the submission of annual and quarterly EEO/Diversity & Inclusion plans and reports on complaint data.• Analyze citywide trends, including inquiry and complaint data, and offer appropriate guidance to agencies in addressing necessary shifts in workplace culture and other systemic concerns.• Formulate and monitor enforcement strategies with respect to new legislation, regulations, and policy.• Develop policy and guidance memoranda to drive increased compliance with EEO, diversity, and inclusion, anti-harassment /anti-discrimination policies.• Establish a standardized review and approval protocol for agency delivered EEO training and policy statements.• Plan and conduct training on investigative protocols/procedures, complaint filing and tracking, and other EEO-related topics.• Work collaboratively with the General Counsel’s Office and the Human Capital Division on compliance related to workforce data, training content, and other projects, as needed.• Conduct legal research on EEO and employment-related issues and relevant legislation.• Travel to meet with city officials, employees, and members of the public as part of investigative interviews or processes, training, and compliance-related meetings or events.• Perform additional duties as required.Minimum Qualifications• Admission to the New York State Bar; and either "2" or "3" below.• One year of satisfactory United States legal experience subsequent to admission to any state bar; or• Six months of satisfactory service as an Agency Attorney Interne (30086).Incumbents must remain Members of the New York State Bar in good standing for the duration of this employment.In Addition To Meeting The Minimum Qualification RequirementsTo be assigned to Assignment Level (AL) II, candidates must have one year of experience at Assignment Level I or two years of comparable legal experience subsequent to admission to the bar, in the areas of law related to the assignment. To be assigned to AL III candidates must have two years of experience in Assignment Levels I and/or II or three years of comparable legal experience subsequent to admission to the bar, in the areas of law related to the assignment.Preferred Skills• In depth understanding of federal, state and local laws and regulations relating to equal employment opportunity, sexual harassment, retaliation, and reasonable accommodations. - Demonstrated experience conducting complex investigations, knowledge of proper objective interview techniques and due process principles. - Significant knowledge and experience with handling EEO and employment-related matters, including the investigation of, and response to, EEO complaints filed at various human rights regulatory venues. - Proven work experience developing and administering EEO compliance, investigatory, and reasonable accommodation policies.Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/Residency RequirementNew York City Residency is not required for this position.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy., $89,613.00 – $103,055.00

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What You Should Know About Investigations and Compliance Officer, City of New York

Are you looking to make a real impact in the world of equal opportunity and compliance? Join DCAS as an Investigations and Compliance Officer in All, MO, where your role will be essential in shaping equitable and inclusive workplace practices across New York City. At DCAS, we pride ourselves on being more than just a city agency; we're a cornerstone of New York City's operations, facilitating services that ensure the highest level of fairness and integrity. In this pivotal position, you will guide agency Equal Employment Opportunity (EEO) personnel in understanding and applying our policies effectively. From managing complex EEO investigations to preparing insightful reports that advocate for policy improvements, your skill in navigating legal frameworks will be critical. Collaborating with various stakeholders, including the City’s Law Department, you'll help build a diverse workforce strategy that not only adheres to citywide EEO mandates but also champions an inclusive culture. With an emphasis on professional development, you will also supervise teams, plan training sessions, and lead key projects aimed at enhancing compliance and ensuring agencies submit their Diversity & Inclusion plans in a timely manner. This is more than just a job—it's an opportunity to orchestrate change at a city-wide level and protect the future of New York City. If you have the qualifications and a passion for equity, we invite you to explore this role and be part of something bigger. Together, we can create a workplace that respects and uplifts everyone's rights and contributions.

Frequently Asked Questions (FAQs) for Investigations and Compliance Officer Role at City of New York
What responsibilities does an Investigations and Compliance Officer at DCAS have?

As an Investigations and Compliance Officer at DCAS, your primary responsibilities include managing relationships with other agency EEO personnel, conducting and overseeing EEO investigations, and preparing detailed investigative reports. You will also provide training and guidance on EEO policies and compliance, assess complaints, inquiries, and manage complex investigations without direct oversight, while also supervising staff to ensure adherence to investigative protocols.

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What qualifications do I need to apply for the Investigations and Compliance Officer position at DCAS?

To qualify for the Investigations and Compliance Officer role at DCAS, you must be admitted to the New York State Bar and ideally have one year of relevant legal experience. Furthermore, having a deep understanding of federal, state, and local EEO laws, along with demonstrated experience in conducting investigations and managing compliance-related initiatives, will make you a strong candidate for this position.

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How does the Investigations and Compliance Unit contribute to equity at DCAS?

The Investigations and Compliance Unit plays a crucial role in fostering equity at DCAS by ensuring that all city agencies adhere to EEO policies and regulations. This includes developing strategies for managing complaints, conducting training sessions on non-discrimination practices, and analyzing citywide trends in EEO inquiries. Your work will help shape an inclusive culture across over 80 city agencies.

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Can you explain what types of training the Investigations and Compliance Officer will conduct at DCAS?

As an Investigations and Compliance Officer at DCAS, you will be responsible for planning and conducting training sessions on EEO laws, investigative procedures, and complaint tracking systems. This training is aimed at equipping agency EEO personnel with the skills needed to manage discrimination complaints effectively and promote a respectful work environment.

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What additional opportunities for professional development are available for an Investigations and Compliance Officer at DCAS?

At DCAS, Investigations and Compliance Officers benefit from various opportunities for professional development, including the chance to supervise legal staff, engage in training workshops, and collaborate closely with the General Counsel's Office. Continuous learning in EEO regulations and network-building are also encouraged within the role.

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Common Interview Questions for Investigations and Compliance Officer
How do you approach managing multiple EEO investigations?

In managing multiple EEO investigations, I prioritize effective organization and communication. I create a detailed timeline for each case, ensuring that I remain compliant with deadlines, and use a collaborative approach to liaise with relevant stakeholders. Additionally, I leverage digital tools for tracking progress and maintaining clarity on each investigation's status.

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Can you share a past experience where you successfully navigated a difficult EEO complaint?

In a previous role, I handled a complex EEO complaint that involved multiple parties and significant emotional distress. By ensuring a sensitive and thorough investigation, I facilitated open communication among involved parties and documented findings that respected all perspectives. This led to a well-supported resolution that complied with the organization's EEO guidelines.

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What steps do you take to ensure compliance with EEO policies during an investigation?

To ensure compliance with EEO policies, I rigorously follow established protocols throughout the investigation process. This includes conducting impartial interviews, maintaining confidentiality, and crafting detailed reports based on documented evidence. Regularly consulting with legal experts helps me ensure adherence to current regulations and best practices.

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How do you stay informed about the latest EEO laws and regulations?

I stay informed about the latest EEO laws and regulations by subscribing to legal databases, participating in relevant webinars, and attending workshops focused on employment law. Networking with professionals in the field also allows me to exchange insights and access resources that keep me updated on emerging trends and changes.

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What strategies do you use for training agency EEO personnel?

For training agency EEO personnel, I utilize interactive teaching methods, such as case studies and role-playing scenarios, to engage participants actively. I emphasize the importance of real-world applications while fostering a collaborative learning environment. Additionally, I gather feedback to continually improve the training programs.

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Describe a time when you had to work with other departments to handle an EEO issue.

While addressing a significant EEO issue, I coordinated closely with HR and legal teams to devise a holistic response. By fostering open communication and establishing clear roles, we could offer comprehensive support to the affected parties and implement corrective actions following guidelines that protected all involved.

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How do you ensure thorough documentation throughout the investigation process?

I ensure thorough documentation by adopting a systematic approach to recordkeeping, utilizing templates for investigative reports, and maintaining a consistent filing system for all case-related materials. This diligence helps maintain an accurate digital record and supports the findings with concrete evidence.

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How would you address resistance from agency personnel during an EEO investigation?

In addressing resistance from agency personnel during an EEO investigation, I focus on fostering an atmosphere of trust. I would clearly communicate the purpose of the investigation and assure confidentiality. Building rapport is crucial, as is demonstrating my commitment to fairness and an unbiased approach to the process.

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What challenges have you faced in implementing EEO compliance initiatives, and how did you overcome them?

In implementing EEO compliance initiatives, I faced challenges such as pushback from various departments. To overcome this, I held discussions highlighting the benefits of compliance, provided training on its importance, and engaged stakeholders in creating tailored solutions that addressed their specific concerns while aligning with compliance mandates.

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What is your process for analyzing inquiry and complaint data?

My process for analyzing inquiry and complaint data involves collecting relevant metrics, identifying trends, and evaluating the data against established benchmarks. This analytical approach allows me to craft actionable insights and formulate strategies that enhance workplace culture, while also ensuring compliance and transparency.

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December 2, 2024

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