Learning and Training Development Specialist

The Training Unit at the Financial Information Services Agency (FISA) develops, delivers, and coordinates training for city employees on internal Citywide payroll and payment systems as well as coordinates and trains internal FISA-OPA employees. The unit seeks to hire an individual to assist in carrying out these functions.

Under supervision working with the FISA-OPA Learning and Training Development Specialists, Deputy Training Director and Training Director responsibilities of the position will include:

- Preparing and conducting both classroom and online training in the following City’s applications: Financial Management System (FMS), Payroll Information Administration (Pi), Payroll Management System (PMS), CityTime Time and Attendance, City Human Resource Management System (CHRMS), Pension Payroll Management System (PPMS), Worker’s Compensation System (WCS), NYCAPS and other FISA-OPA Supported application systems for users from other governmental agencies.
- Responsible for developing and conducting internal training sessions in Microsoft Office Suite for soft-skills courses, proprietary system courses and other FISA-OPA contracted applications to meet the needs of all levels of agency staff.
- Develop and design courses incorporating Adult Learning theory and Instructional Design methodology.
- Develop, deploy, update and maintain FISA-OPA supported applications with eLearning (Computer/Web-Based Training) files using Adobe Captivate and Adobe Creative Suite.
- Maintaining the most up-to-date files on web server once eLearning files have been updated.
- Conducting needs assessment and developing program objectives based on information gathered.
- Individual will design, develop, maintain, and/or revise systems, procedures manual, and training materials, and other appropriate educational curriculum for FISA-OPA supported applications, as requested.
- Responsible for the maintenance of FMS and other FISA-OPA supported application training databases ensuring the on-time delivery of training courses, including the development and maintenance of written procedures for database administration and courseware enhancement. Including setting up, maintaining, and testing FISA-OPA supported applications training database.
- Maintaining training databases and attendance records, generating weekly, bi-weekly, and monthly statistical reports.
- Assist other trainers to learn training programs s/he will conduct/develop.
- Work with contracted vendor to ensure quality of product, and delivered are in accordance to schedule and contract.
- Notifying and confirming with Agency Training Coordinators the employees who are scheduled to attend training prior to classes.
- Assist with verifying system availability of training environments and servers.
- Design, develop and maintain training related materials such as job aids, procedures, policy documents, user guides and project plans.
- Maintain and support internal training registration and administration process.
- Interact with all levels of staff including subject matter experts, internal and external agency personnel.
- Complete special assignments and assist in routine administrative tasks, as needed.
- Individual will assist users in the FISA-OPA Call and User Support Centers and Help Desk with analyzing issues and providing solutions, and Training Director on miscellaneous administrative reports and or projects, as requested.
- Assist the Director of Training & Education in the planning, coordination and implementation of all phases of training registration and administrative activities for the user community.
- Greet contracted vendor and signing-in participants on the date of training, generating and emailing certificates of completion for each participant, notifying Agency Training Coordinators of No-Show training participants.


Preferred Skills:
- Exceptional oral, written, and interpersonal communication skills.
- Detail oriented, with excellent organizational and presentation/facilitation skills.
- Experience delivering instruction in both classroom and online learning environments.
- Knowledge of the city’s Personnel systems a plus (PMS, Pi, CHRMS, CityTime, NYCAPS)
- Creative, independent thinker who works well in a collaborative environment.
- Extensive experience with creating and editing procedural documents and training materials.
- Intermediate to advanced proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), eLearning and
multimedia development software (e.g. Adobe Captivate, Adobe Creative Suite, Camtasia Studio), and virtual
presentation tools (e.g. WebEx).
- Intermediate to advanced knowledge of the City of New York’s payroll, personnel and timekeeping functions.
- Experience supporting and training Help Desk/Customer Service Centers by diagnosing system/user issues, and providing
solutions.
- Ability to manage multiple projects in a timely manner
- Only permanent employees in the Principal Administrative Associate title (or comparable title) are eligible to apply.


Additional Information:
#O-019


To Apply:
Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 695866. While all complete applications will be given consideration, only candidates selected for an interview will be contacted.


Hours/Shift:
35 Hours/Day Shift


Work Location:
5 Manhattan West, New York, NY

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.