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Staff Analyst - job 2 of 5

Job Description

In order to be considered for this position candidate must be serving in the title of Staff Analyst, or be reachable on Civil Service list Exam# 9008/3116, or be eligible under the 55a program.
Please indicate this on your resume or cover letter.

Parking Operations, Planning and Analysis is seeking to hire a capable, confident and dedicated Staff Analyst Level 1 reporting to the Deputy Director of Operations Review. Operations Review is responsible for conducting operational assessments of Parking Operations, Planning and Analysis (POPA) Groups and the development of Standard Operating Procedures (SOPs). Under the direction of the Management Auditor level 2 and the Deputy Director of Operations Review, the Staff Analyst will be responsible for developing Standard Operating Procedure (SOPs) manuals of programs, functions, operations and management’s systems and procedures within Parking Operations to ensure that programs and objectives are accomplished effectively and efficiently; liaison between different work groups to schedule meetings, interviews and walkthroughs and obtain documentation; responsible for updating spreadsheets and preparing work flow diagrams of current Unit processes. The selected candidate will assist the Deputy Director with special projects, which may include updating planning documents and preparing various reports and also assist the Management Auditor in coordinating the request for payment card industry (PCI) documentation. The candidate must be a highly motivated individual with demonstrated excellent interpersonal, multitasking abilities and MS Suite proficiencies.

POPA is a multi-tasked, revenue generating operation of the Department of Transportation. Revenue in the forms of coins, cash, credit cards, checks and pre-paid debit cards are generated annually in excess of $258 million. Additionally, the Bureau’s assets; meters, permits, keys, vehicles, security related business products, database and inventory systems, personnel, equipment of value in excess of $90 million must be evaluated and protected against risk.


This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.


All resumes are to be submitted electronically using one of the following methods:
Please go to www.nyc.gov/careers/search and search for the JOB ID #:710259
Current city employees please log on into Employee Self Service at https://hrb.nycaps.nycnet and follow the Careers Link and search for JOB ID #: 710259
No phone calls, faxes or personal inquiries permitted.
Only applicants under consideration will be contacted.
Most public libraries have computers available for use.
Note: New hires must reside in NYC for the first two years of employment. Appointments are subject to OMB approval.
For more information about DOT, visit us at: www.nyc.gov/dot.


Work Location: 34-02 Queens Blvd. LIC, NY 11101


Hours/Shift: 35 Hrs./ Shift TBD

STAFF ANALYST - 12626

Qualifications

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school; or

A baccalaureate degree from an accredited college and two years of satisfactory full- time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area.

An associate degree or completion of 60 semester credits from an accredited college and four years of satisfactory full-time professional experience as described in "2" above.

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience as described in "2" above.

A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Staff Analyst, City of New York

Are you ready to take your career to the next level with a fantastic opportunity as a Staff Analyst at the Department of Transportation in Queens, NY? We're on the lookout for a motivated and dedicated individual to join our dynamic Parking Operations, Planning and Analysis (POPA) team. In this pivotal role, you will report directly to the Deputy Director of Operations Review, playing an essential part in conducting operational assessments and developing Standard Operating Procedures (SOPs) that ensure our programs function effectively and efficiently. If you thrive in a collaborative environment, you’ll coordinate between different work groups, manage documentation, prepare workflow diagrams, and assist the Deputy Director with special projects. This position is perfect for someone with strong multitasking skills and a keen eye for detail, especially if you’re proficient in the MS Suite. If you have a master's degree in fields like business administration or operations research, or extensive experience in budget administration or management analysis, this may be the right fit for you. POPA is a multifaceted, revenue-generating operation that manages an impressive portfolio, from annual revenue over $258 million to assets valued at over $90 million. Plus, you could enjoy the flexibility of remote work for up to two days a week! Ready to make a difference in the NYC transportation landscape? Embrace this opportunity with us and help shape the future of our operations.

Frequently Asked Questions (FAQs) for Staff Analyst Role at City of New York
What responsibilities will a Staff Analyst at the Department of Transportation in Queens, NY have?

As a Staff Analyst at the Department of Transportation in Queens, NY, your primary responsibilities will include developing and maintaining Standard Operating Procedures (SOPs), conducting operational assessments of Parking Operations, and acting as a liaison among various work groups. You'll also manage the documentation process, update spreadsheets, and prepare workflow diagrams to depict current unit processes effectively. Overall, your efforts will contribute significantly to enhancing the efficacy of our operations.

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What qualifications are needed for the Staff Analyst position at the Department of Transportation in Queens, NY?

To be considered for the Staff Analyst position at the Department of Transportation in Queens, NY, you should possess a master's degree in relevant fields such as economics or business administration, or a bachelor's degree with two years of public administration experience. There are also alternative educational routes, such as a combination of experience and educational background, so if you're passionate and qualified, we encourage you to apply even with varied experience.

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Is remote work available for the Staff Analyst role at the Department of Transportation in Queens, NY?

Yes, the Staff Analyst position at the Department of Transportation in Queens, NY allows for remote work of up to two days per week, as part of the Remote Work Pilot Program. This flexibility can be beneficial in balancing your work and personal commitments while still delivering on key responsibilities.

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What types of projects will a Staff Analyst work on at the Department of Transportation in Queens, NY?

In the Staff Analyst role at the Department of Transportation in Queens, NY, you will engage in various exciting projects, including the development of SOP manuals, updating planning documents, and coordinating the request for Payment Card Industry (PCI) documentation. These projects will enhance your skills while making a positive impact on the operational framework of the department.

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How can I apply for the Staff Analyst position at the Department of Transportation in Queens, NY?

To apply for the Staff Analyst position at the Department of Transportation in Queens, NY, submit your resume electronically through the designated NYC careers website. Ensure you indicate your eligibility status clearly on your resume or cover letter, and note that current city employees should use their Employee Self Service account to apply. Don't miss out on the chance to join our dedicated team!

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Common Interview Questions for Staff Analyst
Can you describe your experience with developing Standard Operating Procedures as a Staff Analyst?

When answering this question, highlight any previous experience you've had in creating and maintaining SOPs. Discuss your systematic approach to documenting processes, collaborating with other departments, and the tools you used. Give specific examples that illustrate your ability to enhance operational efficiency.

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How do you prioritize tasks when managing multiple projects as a Staff Analyst?

In responding to this question, consider explaining your process for assessing project deadlines and their impact on the organization. Mention how you create to-do lists, utilize digital tools for project management, and communicate regularly with stakeholders to ensure priorities align with organizational goals.

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What methods do you use for conducting operational assessments in a role like Staff Analyst?

Begin your answer by outlining the steps you take to conduct operational assessments, which typically include data collection, stakeholder interviews, and analyzing current processes. Share a real-world example that demonstrates your analytical skills and how your assessments have led to improved operations.

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How familiar are you with financial management principles in the context of Parking Operations?

In answering this question, reflect on your hand-on experience with financial tracking, budgetary constraints or revenue generation. Provide examples of how your expertise in budgeting has impacted the operational success of previous positions, particularly in similar fields.

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What experience do you have with cross-departmental collaboration?

Share specific examples of your previous interactions with other departments. Explain how you built relationships, facilitated meetings, and worked to foster collaboration on shared goals. Being detailed in your description will showcase your ability to enhance teamwork.

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How do you handle unexpected challenges or changes in a project during your work as a Staff Analyst?

Discuss your flexibility and problem-solving skills in these situations. Provide an example of a challenge you faced, how you assessed the situation, and the steps you took to pivot your project plan successfully.

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What software tools do you typically utilize in your analytical work?

Mention familiarity with various software tools like the Microsoft Suite, data visualization applications, or project management software. Provide examples of how you've used these tools effectively in previous roles to enhance your analytical capabilities.

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How do you ensure compliance with industry standards and regulations?

In your response, mention the importance of keeping yourself updated about industry standards and regulations relevant to parking operations. Describe your processes for compliance checks and how you adapt SOPs to maintain these standards.

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Why do you think you're a good fit for the Staff Analyst role at the Department of Transportation?

Convey your passion for transportation and community service while relating your personal and professional qualifications to the job description. Discuss your relevant skills, experience, and your excitement at applying them for the betterment of the public.

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What strategies do you employ for effective communication and documentation in your role?

Explain your methods for ensuring clear and concise communication among team members and during documentation. Highlight your attention to detail, organized approach, and skills in using collaborative tools to improve documentation quality.

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DATE POSTED
April 14, 2025

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