Mid-Market Account Executive

The Mid-Market Account Executive at ClickUp is pivotal in driving new business, managing accounts, and fostering customer relationships. You'll work on expanding current accounts and renewals while actively engaging with prospects to convert free trials and demo requests into paid customers. Your responsibilities also include performing online product demos, identifying customer segments, and collaborating with our Growth and Marketing teams to enhance lead generation efforts.

To be considered for the Mid-Market Account Executive role at ClickUp, you should possess 2-5+ years of relevant sales experience, preferably within the SaaS industry. Experience with all sales cycles is essential, along with excellent written and verbal communication skills. You should have a process-driven mindset, attention to detail, and the ability to lead Requests for Information or Quotes effectively.

Success as a Mid-Market Account Executive at ClickUp is measured by consistently achieving or exceeding pipeline and sales targets. This involves converting new business leads into paid customers and maintaining a healthy sales pipeline. Your ability to build meaningful relationships, deliver engaging presentations, and effectively communicate the value of ClickUp's productivity solutions will be key indicators of success.

The work environment at ClickUp for a Mid-Market Account Executive is vibrant, collaborative, and filled with opportunities for growth. The company fosters a culture of ambition and inclusivity, where employees are encouraged to share ideas and innovate. You'll be surrounded by passionate individuals who align with ClickUp’s values and are committed to helping others improve their productivity through our unique platform.

ClickUp offers a comprehensive benefits package for Mid-Market Account Executives that includes equity, 401k, health, dental, and vision insurance, along with flexible paid time off. Additional perks include a professional development stipend and an employee wellness stipend. At ClickUp, we believe in transparent compensation and support for our team’s growth, both personally and professionally.

When discussing your experience with consultative sales, highlight specific situations where you successfully identified customer needs and crafted tailored solutions. Give examples of how your approach led to conversions and strengthened client relationships, underlining your commitment to understanding and solving customer challenges.

To effectively prioritize leads and manage my sales pipeline, I employ a systematic approach using CRM tools to track engagement and categorize prospects based on their level of interest and potential value. Discuss how you regularly review and adjust your focus, ensuring that you're targeting high-potential accounts while nurturing other relationships to maximize opportunity.

When asked about exceeding sales targets, choose a specific example that demonstrates your strategic thinking. Detail the action steps you took, such as specific outreach methods, networking, and follow-ups, alongside any resources or tools that helped you reach your goals. Highlight your adaptability and determination to outperform expectations.

Handling objections involves active listening and empathy. Discuss how you calmly address concerns, reframe objections as questions, and provide thoughtful, solution-based responses that steer the conversation back towards the value of the product. Use real examples to illustrate your conversational approach and persistence.

Showcase your knowledge of ClickUp’s unique features as an all-in-one productivity platform that integrates various tools into one solution. Highlight how this can streamline processes across teams and improve productivity, focusing on how ClickUp addresses real pain points businesses face with segmented solutions.

Building rapport is about creating trust. Share techniques such as personalized communication, active listening, and showing genuine interest in the client's needs. Give specific examples of situations where your relationship-building skills have led to stronger client connections and successful deals.

Staying organized is crucial. Discuss your use of CRM systems, task management tools, or personal strategies, like setting reminders and maintaining a structured calendar. Emphasize the importance of timely follow-ups and how your organization improves your sales effectiveness.

Identify new leads by leveraging various channels and tools. Discuss your exploration of social media, networking events, and marketing materials, despite being proactive in identifying potential leads. Share how you analyze market trends or customer feedback to spot progressive upselling or cross-selling opportunities.

When discussing a challenging sales situation, focus on a time when you faced a significant obstacle and the creative solutions you implemented. Describe your thought process, your determination, and the final outcome, showcasing your resilience and problem-solving skills.

Communication is key in sales, especially in remote settings. Discuss how you adapt your communication style for virtual meetings, emphasizing clarity and engagement methods to maintain connection. Highlight examples of how effective communication helped you build relationships and close deals even from a distance.