This is a 100% remote role, open to candidates based in LATAM due to shift requirements.
CloudLinux is a global remote-first company. We are driven by our principles: Do the right thing, employees first, we are remote first, and we deliver high volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure everyone is successful. We are truly a great place to work.
For more details about our company go to CloudLinux.
We’re looking for a Support Engineer to join our Global Customer Experience Team. As the first point of contact for incoming customer tickets, this role is essential in delivering a smooth and effective support experience from the very beginning—regardless of the product line. The Support Engineer is responsible for collecting relevant information, investigating potential solutions through documentation and known issue databases, and working toward a quick resolution. When a resolution isn’t possible due to SLA constraints or scope, the issue is escalated to a higher support level. Representing the Global Services organization, the Support Engineer acts as the face of the company, making a strong first impression by providing a seamless and empathetic customer experience. This role requires a combination of technical expertise, excellent listening and communication skills, and a genuine customer-first approach. Support Engineers are expected to be well-versed in internal policies and procedures, as well as both internal and external technical documentation. They are also encouraged to contribute to and help maintain the knowledge base to continuously improve team efficiency and customer satisfaction.
For more details about our company and products go to CloudLinux.
As our Support Engineer, you will be responsible for:
To be successful in this role you should have:
What's in it for you?
By applying for this position, you consent to the processing of your personal data as described in our Privacy Policy (https://cloudlinux.com/candidate-privacy-notice), which provides detailed information on how we maintain and handle your data.
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