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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.Our Competencies for All Employees• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.Our Competencies for All People Managers• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.Americans With Disabilities Act (ADA)Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.comVisit Coach at www.coach.com.BASE PAY RANGE 15.00 TO 18.50Click Here - U.S Corporate Compensation & BenefitOur Competencies for All Employees• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.Our Competencies for All People Managers• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.Americans With Disabilities Act (ADA)Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.comVisit Coach at www.coach.com.Work SetupBASE PAY RANGE $15.00 TO $18.50 hourly
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What You Should Know About Sales Associate III, Coach

Are you looking for an exciting opportunity to join the innovative and stylish team at Coach as a Sales Associate III? Located in Castle Rock, CO, we are searching for enthusiastic individuals who are passionate about delivering exceptional customer service and creating lasting relationships with our clients. As a Sales Associate III at Coach, you'll be at the forefront of our commitment to crafting beautiful products that inspire individuals to be their true selves. Your day-to-day will involve engaging with customers, understanding their needs, and guiding them through our stunning product offerings. You'll have the chance to showcase your creativity and interpersonal skills, helping to create a welcoming and vibrant shopping environment. Embracing change and dealing with ambiguity will be part of your journey at Coach, as we strive for excellence by constantly pushing boundaries. With your dedication and drive for results, you’ll not only meet but exceed sales goals while collaborating with an amazing team. We value courage, customer focus, and learning on the fly, so if you're ready to take your career to the next level in an uplifting and inclusive atmosphere, Coach is the place for you. Join us and be part of a brand that values diversity and fosters growth, while you enjoy an hourly pay range of $15.00 to $18.50. Let your passion shine through at Coach!

Frequently Asked Questions (FAQs) for Sales Associate III Role at Coach
What are the main responsibilities of a Sales Associate III at Coach?

As a Sales Associate III at Coach, your responsibilities will revolve around delivering exceptional customer service, engaging with clients to understand their needs, and assisting them in selecting the perfect products. You'll also be responsible for maintaining the store's visual standards and ensuring a positive shopping experience. Keeping track of inventory and collaborating with team members to exceed sales goals will also be key components of your role.

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What qualifications do I need to apply for the Sales Associate III position at Coach?

To thrive as a Sales Associate III at Coach, candidates typically should possess strong communication skills, a customer-oriented mindset, and previous retail experience, preferably in fashion or luxury brands. Additionally, a demonstrated ability to drive results and work effectively in a team-oriented environment will make you a great fit for our dynamic team.

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How does Coach promote diversity and inclusion in the workplace for Sales Associate III roles?

Coach takes pride in being part of the Tapestry family, which emphasizes equity, inclusion, and diversity. As a Sales Associate III at Coach, you'll be part of a supportive environment that encourages individuality and values contributions from all team members, regardless of their background or identity.

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What is the career growth potential for a Sales Associate III at Coach?

At Coach, we believe in nurturing talent and providing career advancement opportunities. As a Sales Associate III, you'll be well-positioned for future roles within the company, especially if you demonstrate leadership capabilities, a commitment to our brand values, and a drive for outstanding results. Many former associates have advanced to managerial roles or other specialized positions within the Tapestry portfolio.

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What type of training can I expect as a new Sales Associate III at Coach?

As a new Sales Associate III at Coach, you will receive a comprehensive training program that covers product knowledge, sales techniques, and customer engagement strategies. Our dedicated team members ensure you feel confident and prepared to excel in your role, allowing you to quickly integrate into our vibrant Coach community.

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Common Interview Questions for Sales Associate III
How do you handle difficult customers as a Sales Associate III?

When dealing with difficult customers, it's essential to remain calm and empathetic. Listen actively to their concerns, validate their feelings, and work collaboratively to find a solution. Show them that their satisfaction is your priority and always strive to turn their experience around positively.

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Can you describe a time when you exceeded sales goals?

Share a specific instance where you not only met but exceeded your sales goals, detailing the strategies you employed, how you engaged customers, and what unique approaches led to your success. Highlighting creativity and customer connection will be essential.

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What motivates you to work in retail, particularly at Coach?

Express your passion for the retail environment and how the brand's values resonate with you. Highlight aspects such as the opportunity to connect with customers, represent a well-respected brand like Coach, and contribute to a collaborative team.

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How do you prioritize customer needs while maintaining store presentation?

Demonstrate your ability to balance customer service and store maintenance. Explain your approach to multitasking, ensuring that while engaging with customers, you are also attentive to visual standards and store organization.

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Give an example of your creativity in merchandising or displays.

Discuss a specific project or display you created or contributed to. Share details about the concept, the execution, and any positive feedback or results that came from your creative merchandising efforts.

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How do you cope with change in a fast-paced retail environment?

Emphasize your adaptability and openness to learning. Provide an example of a change you've encountered in retail, detailing how you navigated the situation positively and what you learned from the experience.

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What does customer service mean to you in the context of being a Sales Associate III?

To me, customer service is about creating a personalized and enjoyable shopping experience for every customer. It means being attentive to their needs, providing informative assistance, and ensuring they leave the store feeling satisfied and valued.

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How do you contribute to a positive team environment at Coach?

To foster a positive team environment, I focus on open communication, collaboration, and celebrating team successes. I’m always ready to lend a hand to a teammate in need and believe that mutual support strengthens our performance.

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Describe a time when you learned something quickly to solve a problem.

Provide an example of a situation where you had to quickly acquire new knowledge, such as learning a new product line or handling a customer query. Highlight your willingness to learn and adapt in a fast-paced setting.

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Why do you think Coach emphasizes creativity in their Sales Associate III roles?

Coach values creativity as it drives innovation in customer interactions and product representation. Discuss how creative input enhances the shopping experience and sets Coach apart as a top-tier brand.

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Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vi...

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December 6, 2024

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