IT Technician

As an IT Technician at CodeHunter, your primary responsibilities will include laptop building, asset tracking, user account management, first-level help desk ticket management, and hardware troubleshooting. You'll be assembling laptops, managing IT assets, and providing technical support to end users, ensuring smooth operation of our systems.

CodeHunter seeks candidates for the IT Technician role who have experience with desktop computer configuration and repair, familiarity with operating systems including Windows and macOS, and preferably some knowledge of Linux. Relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional will enhance your application.

Yes! CodeHunter offers IT Technicians the flexibility to work remotely on Fridays. You'll enjoy the balance of working in our McLean office Monday to Thursday and having the option to work from home, which enhances productivity and promotes a healthier work-life balance.

At CodeHunter, we cultivate a creative, team-oriented, and entrepreneurial work culture. Our employees are encouraged to take initiative and contribute to the organization's growth. IT Technicians will find themselves part of a fast-paced environment where innovation and collaboration are highly valued.

As an IT Technician at CodeHunter, you will enjoy a comprehensive range of benefits, including health coverage, vision and dental plans, 401K options, parking or metro benefits, catered lunches, and a generous PTO policy. We prioritize our employees' well-being and work-life balance.

Stay calm and empathetic. Listen carefully to the user's issue, and reassure them that you're there to help. Ask clarifying questions to fully understand the problem and provide a solution. If needed, escalate the issue to higher-level support while keeping the user informed throughout the process.

Start by checking power connections and ensuring the battery is charged. If that’s fine, listen for any unusual sounds and check for error indicators. Boot in safe mode or use recovery tools if necessary, and be prepared to document the issue for potential repairs or escalation.

Discuss any specific asset management tools you've used, detailing how you tracked IT assets' lifecycle. Highlight your approach to maintaining accurate records and documentation. Providing examples of past responsibilities will illustrate your practical knowledge in this area.

Talk about following company specifications for assembly, installing the operating system, and ensuring all necessary drivers and software applications are up to date. Mention the importance of conducting performance and security checks before handing over the laptops to users.

If unable to resolve an issue, I ensure to gather all relevant information and document it clearly. Then, I would communicate the next steps to the user and escalate the ticket to the appropriate team while keeping the user informed about the progress.

I prioritize by assessing the urgency and impact of each request. High-impact issues affecting multiple users or business operations take precedence, followed by tasks such as device setup and maintenance. I'll also utilize ticketing systems to manage workflows effectively.

Discuss any direct experience with Microsoft 365 services, including user account setup and management. Describe using Intune for device management and how you've leveraged it to ensure compliance with security protocols and company policies.

I stay updated on the latest policies and protocols and regularly refer to them during user account creations and system setups. Employing security best practices such as regular audits and document tracking helps maintain compliance in the IT environment.

Essential soft skills for an IT Technician include effective communication, problem-solving, empathy, and teamwork. These skills foster collaboration with colleagues and users while ensuring a smooth technical support experience.

Explain a specific scenario where you navigated through a challenging customer interaction. Focus on your approach to addressing their concerns, how you resolved the issue, and the positive outcome achieved, emphasizing your dedication to customer satisfaction.