Sales Engineer | Dallas, Texas

As a Sales Engineer at Cohesity, your key responsibilities include driving customer opportunities through technical support, enabling the integration of Cohesity products into customer environments, and developing product demonstrations to illustrate the technology's value. You will work closely with sales, product management, and engineering to ensure customer needs are met and may also provide post-sales support when necessary.

The ideal candidate for the Sales Engineer position at Cohesity should have at least 7 years of experience in a customer-facing pre-sales role, with a strong background in proposing enterprise solutions. A bachelor's degree in Computer Science, Engineering, or a related field is preferred. Experience with Cloud platforms or enterprise hardware/software is also essential.

Cohesity is committed to the professional development of its Sales Engineers. By providing opportunities for collaboration with product teams and engaging in workshops, you will enhance your technical skills and industry knowledge. Moreover, the company encourages self-starters to take initiative in their roles, which can lead to career advancement within the organization.

At Cohesity, experience in customer-facing roles is highly valued, particularly in pre-sales positions where enterprise solutions are proposed. Familiarity with advanced technologies, cloud infrastructure, and storage solutions is critical, as is the ability to communicate effectively with both technical and business stakeholders.

As a Sales Engineer at Cohesity, you will work with a range of cutting-edge technologies including data protection solutions, AI-driven analytics, cloud platforms, and virtualization software. You'll also help clients integrate these technologies into their existing systems, thereby enhancing their data management strategies.

When addressing customer issues, I first focus on gathering all relevant information to fully understand the problem. I analyze the situation and leverage my technical expertise to devise potential solutions, always keeping the customer's needs and business outcomes in mind.

I've conducted numerous product demonstrations, tailoring each session to the specific audience’s technical background and interests. My goal is to clearly articulate how the technology addresses their needs, ensuring they see the tangible benefits and value of our solutions.

I stay current by following industry publications, attending webinars and conferences, and engaging with professional networks. Continuous learning is essential, as it enables me to bring the latest insights and innovations to my role as a Sales Engineer.

In my previous role, I frequently collaborated with sales, engineering, and support teams to develop comprehensive solutions for clients. One memorable project involved coordinating efforts to address a client's specific challenges, where my role was to ensure every team understood their input’s significance toward our shared goal.

I rely on active listening and thorough questioning during client interactions to uncover their needs. Additionally, I conduct research on their industry and challenges to provide tailored solutions that align with their goals.

In difficult interactions, I focus on empathy and understanding. I remain calm, listen carefully to the customer's concerns, and validate their feelings. My aim is to resolve the issue collaboratively while reinforcing the value of our solutions.

Key skills for a Sales Engineer include strong communication, technical knowledge, problem-solving abilities, and adaptability. Being able to present complex information in digestible ways is crucial for interacting with diverse stakeholders effectively.

I prioritize tasks based on urgency and importance. I assess deadlines and potential impacts on customer satisfaction to ensure that I address the most critical tasks first. Being organized and maintaining a flexible approach allows me to adapt when priorities shift.

I'm motivated by the opportunity to solve complex challenges and make a significant impact on clients' success. The dynamic nature of technology makes each day unique, and seeing a customer benefit from our solutions is incredibly rewarding.

I admire Cohesity's commitment to innovation and excellence in data management. The company's focus on using AI to optimize data solutions aligns with my passion for technology and problem-solving. I'm excited about the prospect of contributing to a leading-edge organization that shapes the future of the industry.