Job details

Senior Manager, Collaboration & Messaging

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.

Join us on our mission to shape the future of our industry.

The IT Collaboration and Messaging team at Cohesity is responsible for delivering collaboration and messaging services across the entire spectrum of products and technologies and enabling our employees, customers, partners, and suppliers to communicate and collaborate easily and effectively with a fully integrated, high-quality user experience in a secure manner. We are currently looking for motivated individuals who not only “do” but are also leaders who influence change and make a difference.

As the Senior Manager of IT – Collaboration and Messaging, reporting to the Senior Director of Employee Success, you will lead a global team responsible for delivering integrated collaboration and messaging services across Cohesity. You will drive strategic direction, partner with cross-functional teams, and ensure operational excellence through ITIL service management practices.

Responsibilities

We are looking for a Manager of Collaboration and Messaging IT services with the ability to provide strategy, direction, and guidance to a technical team, manage changing priorities, and communicate with our business partners for ongoing services for all our collaboration tools and messaging platforms.

Oversee the planning, scheduling, implementation, installation, and service management of all IT collaboration and messaging services provided to Cohesity employees across all geographies.
This leader will manage G-Suite, Google Docs, Gmail, Microsoft Exchange, Enterprise Vault, SharePoint, OneDrive, Zoom, Teams, and Slack. This includes ensuring that these platforms are kept up to date and highly available for employees, customers, and partners.
The leader should be a hands-on manager, actively assisting their team in meeting SLAs across all services provided to employees.
Build, manage, and develop a global team, ensuring efficient operations by offering development and career advancement opportunities to keep the team current with industry trends and capabilities.
The leader must have a deep understanding of secure messaging delivery and reliability, including technologies like ATP, DMARC, DKIM, etc. This role will involve partnering with the cybersecurity team to implement secure best practices.
Participate in the development of a sourcing strategy that achieves an optimal balance between in-house and outsourced teams and services.
Create strategic roadmaps and manage vendor partnerships to deliver next-generation platforms, ensuring a unified set of tools and technologies that provide an outstanding, integrated customer experience for internal clients.
Deliver ITIL-aligned services within the framework established by the IT Service Management team, focusing on change management, incident management, and problem management to ensure operational stability for all services.
Ensure cross-functional cooperation and coordination during major incidents and project rollouts, working closely with other IT delivery teams.
Oversee service capacity planning for all IT services, ensuring that resources meet the organization's needs.
Participate in Managed Business Reviews (MBRs) with IT leadership and key client representatives, providing updates on service metrics, business metrics, trend reports, and utilization.
Engage with customers to understand the evolving tools landscape, ensuring that IT can continuously provide next-generation capabilities to employees.

Qualifications

Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, or equivalent experience in technical services.
8 to 12 years of progressive experience in IT or a related field, with at least 5 years of management experience in collaboration and messaging services.
Demonstrated ability to build, staff, and run highly productive teams and implementation of projects and programs within the messaging, content, community, and document storage applications
Strong background in dealing with multiple vendors and multiple products and technologies and a demonstrated ability to implement fully integrated client experiences
Strong leadership and communication skills; ability to present complex information to non-technical audiences
Proven successful relationships with IT and Business customers; exceptional customer service skills
Ability to quickly analyze situations, correlate ideas, and make decisions on issues and resolutions
Excellent interpersonal skills, including collaboration and communications, and organizational change management
Strong presentation, communication, and facilitation skills

Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate’s skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

US Pay Range

$176,000—$220,000 USD

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Average salary estimate

$198000 / YEARLY (est.)

min

max

$176000K

$220000K

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What You Should Know About Senior Manager, Collaboration & Messaging, Cohesity

At Cohesity, we are excited to invite a talented Senior Manager, Collaboration & Messaging to join our dynamic IT team. As a recognized leader in AI-powered data security and management, we take pride in enabling seamless collaboration for our employees, customers, partners, and suppliers. In this role, you'll lead a global group that ensures our collaboration tools, like G-Suite, Microsoft Exchange, and Zoom, run smoothly and securely. Your expertise will help shape the strategic direction, aligning cross-functional teams to deliver top-notch, integrated messaging services. A hands-on leader, you'll work closely with your team to meet service level agreements while also providing ample opportunities for their professional growth. You’ll also collaborate with our cybersecurity team to implement best practices in secure messaging delivery. If you're passionate about driving change and fostering an environment of continual improvement, this position offers you the chance to make a significant impact on how Cohesity communicates both internally and externally. Come help us define the future of our industry in collaboration and messaging—your contributions will be pivotal in taking our services to the next level!

Frequently Asked Questions (FAQs) for Senior Manager, Collaboration & Messaging Role at Cohesity

What are the main responsibilities of a Senior Manager, Collaboration & Messaging at Cohesity?

The Senior Manager, Collaboration & Messaging at Cohesity is responsible for overseeing the planning, implementation, and service management of all IT collaboration and messaging services for employees. This includes managing platforms like G-Suite, Microsoft Exchange, and Zoom. The role requires strategic direction, operational excellence through ITIL practices, and cross-functional collaboration to ensure effective and high-quality communication experiences.