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Manager, SMB Direct Sales- Advanced Svcs

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for effectively managing and monitoring a senior sales force who sells advanced commercial products to maximize sales revenues and meet corporate objectives on a consistent basis. Assures optimal sales team staffing and training readiness of sales professionals.Job DescriptionCore Responsibilities• Motivates team to achieve sales and compliance results by educating sales professionals in sales planning tactics to support their customer's business success.• Maintains expertise on Company's products and services to effectively manage team sales of Comcast Commercial services to small-to-medium business customers.• Ensures competence and continuity of qualified sales team through optimum selection, training and development, appraisal and motivation techniques.• Develops, plans and coordinates sales promotions and incentives to meet business goals and objectives.• Monitors employee performance and counsels and advises to ensure compatibility, maximum effectiveness and continued growth on a constant basis. Addresses personnel issues/performance issues in accordance with Company policy.• Develops annual sales channel budgets and monthly forecasts for sales performance expectations, commissions, expenses and other special projects.• Prepares, analyzes and maintains records of individual and group sales and performance activities relative to business goals and objectives.• Designs, implements and manages overall territory team structure. Coordinates efforts with other internal teams and groups to ensure effectiveness and efficiency.• Consistent exercise of independent judgment and discretion in matters of significance.• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.• Other duties and responsibilities as assigned.Employees at all levels are expected to:• Understand our Operating Principles; make them the guidelines for how you do your job.• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.• Win as a team - make big things happen by working together and being open to new ideas.• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.• Drive results and growth.• Respect and promote inclusion & diversity.• Do what's right for each other, our customers, investors and our communities.Disclaimer:• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Skills:Managing Sales Teams; Business; Sales; Direct Selling; People Leadership; CommunicationBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years
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What You Should Know About Manager, SMB Direct Sales- Advanced Svcs, Comcast

At Comcast, we're not just about entertainment and technology; we're about making a difference. As a Manager of SMB Direct Sales in Advanced Services, based in Plymouth Meeting, PA, you'll lead a talented sales team focused on delivering top-notch commercial products to small- and medium-sized businesses. You will be responsible for motivating your team to achieve exceptional sales results while ensuring they are well-trained and knowledgeable about our comprehensive product offerings. Your day-to-day duties will involve planning and coordinating sales promotions, analyzing performance metrics, and continuously fostering your team's growth through ongoing training and development. You'll have the autonomy to exercise independent judgment and decisions that drive our success. Whether you're conducting performance reviews or collaborating with other internal teams, your contributions will significantly impact not just our sales numbers, but the customer experience as well. Most importantly, you’ll cultivate a culture of teamwork and engagement, where every idea is welcomed, and every member feels included and valued. If you're eager to fast-forward your career in an environment that thrives on innovation and collaboration, we can't wait for you to join us!

Frequently Asked Questions (FAQs) for Manager, SMB Direct Sales- Advanced Svcs Role at Comcast
What are the main responsibilities of a Manager, SMB Direct Sales at Comcast?

As a Manager, SMB Direct Sales at Comcast, your key responsibilities include managing and motivating a senior sales team, developing sales promotions, analyzing performance records, overseeing training and development programs, and ensuring a top-notch customer experience. You'll be tasked with maximizing sales revenues and supporting your team's growth and success while maintaining a keen focus on operational efficiency.

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What qualifications are needed for the Manager, SMB Direct Sales position at Comcast?

For the Manager, SMB Direct Sales position at Comcast, a Bachelor’s degree is preferred, along with at least 10 years of relevant work experience in sales or business management. Exceptional people leadership skills, communication abilities, and a deep understanding of sales processes and team dynamics are critical for success in this role.

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How does Comcast support the professional development of Managers in SMB Direct Sales?

Comcast is committed to your growth, providing resources for ongoing training and development. Managers in SMB Direct Sales benefit from tailored coaching programs, team engagement initiatives, and opportunities to participate in corporate strategy discussions, which allow for a continuous learning environment that shapes their career trajectory.

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What is the work culture like at Comcast for the Manager, SMB Direct Sales role?

The work culture at Comcast emphasizes teamwork, innovation, and inclusivity. As a Manager, SMB Direct Sales, you'll be part of a dynamic environment where ideas are embraced, and everyone is encouraged to contribute. Comcast believes in putting customers first while also respecting and promoting diversity among its workforce.

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What benefits does Comcast offer to its employees in sales positions?

Comcast offers a competitive benefits package that includes commissions for sales roles, comprehensive health coverage, retirement plans, and options for professional growth. These benefits aim to provide financial and emotional support during important life milestones and ensure a healthy work-life balance.

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Common Interview Questions for Manager, SMB Direct Sales- Advanced Svcs
What strategies would you implement to motivate your sales team at Comcast?

In an interview, you could discuss strategies like setting individual performance goals, celebrating team success, and fostering a supportive environment where team members can share their challenges and successes. Mention how these approaches lead to improved sales performance and better team morale.

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How do you prioritize training and development for your sales team?

Explain your process for identifying skill gaps through performance reviews and feedback. Discuss tailoring training programs that address these needs while encouraging team members to pursue additional certifications relevant to their roles, aligning personal goals with company objectives.

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Can you give an example of a successful sales promotion you managed?

Share a specific instance where your planning and execution led to measurable success. Detail the planning process, the creative aspects, the results in terms of sales growth, and how you adapted strategies based on customer feedback to ensure its effectiveness.

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What do you believe is the key to retaining talent in a sales team?

Speak about the importance of recognizing individual contributions and fostering an inclusive culture that values each team member's voice. Discuss career development opportunities and the role of mentorship in ensuring retention and growth within the team.

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How would you handle underperformance in your sales team?

Describe your approach to addressing underperformance by conducting one-on-one meetings to understand the root causes. Emphasize the importance of creating actionable improvement plans and providing additional support to help the team member succeed.

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What role does data analysis play in your sales management approach?

Explain how utilizing data analytics can provide insights on team performance, customer behaviors, and market trends. Discuss how this information can guide your strategic decisions, optimize sales promotions, and enhance overall efficiency.

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How do you ensure alignment between your sales team's goals and overall company objectives?

Discuss methods such as regular team meetings where you communicate company goals and link them to your team's objectives. Highlight how you ensure that every team member understands their contribution to the company's success and aligns personal goals with organizational targets.

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What experience do you have managing a diverse sales team?

Share specific experiences that highlight your success in managing diversity within your team. Discuss how you foster an inclusive culture, recognize different perspectives, and leverage the unique strengths of each team member to drive results.

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How would you approach a situation where a key account is at risk of leaving?

Talk about your proactive approach to customer retention, including methods like personalized outreach, conducting needs assessments, and tailoring solutions to meet customer needs. Emphasize the importance of building long-term relationships based on trust.

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What tools do you use to track sales performance and facilitate team communication?

Discuss your experience with various sales management tools and customer relationship management (CRM) systems that help track performance metrics and facilitate real-time communication within the team. Highlight how these tools enhance collaboration and accountability.

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Comcast creates incredible technology and entertainment that connects millions of people to the moments and experiences that matter most.

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Full-time, on-site
DATE POSTED
December 23, 2024

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