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Business Account Executive 3, SMB Direct Sales - job 1 of 3

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummarySell Comcast Internet, Data, Video and Voice services to small and mid- size businesses focusing mainly on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities. As part of sales process, create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Promote the sale of bundled products to ensure the optimal solution for the customer. Sell with goal of exceeding departmental financial and unit targets. Stay abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.Job DescriptionCore Responsibilities• Territory development to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.• Maintaining quality sales records and preparation of sales and activity reports as required.• Responsible for Customer Satisfaction and supporting a positive impression of the Comcast Experience.• New acquisition sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses.• Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.• Focus on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities.• Identify improvement areas thru a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers.• Effectively manage a territory with a high activity and comprehensive business plan.• Management of defined Territory to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.• Team with technical, customer service and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth.• Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above.• Remain knowledgeable of Comcast products and services to facilitate sales efforts.• Achieve and exceed assigned sales and business quality objectives.• Adherence to all company standards and business professionalism.• Punctual, regular and consistent attendance.• Other duties and responsibilities as assigned.Employees at all levels are expected to:• Understand our Operating Principles; make them the guidelines for how you do your job.• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.• Win as a team - make big things happen by working together and being open to new ideas.• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.• Drive results and growth.• Respect and promote inclusion & diversity.• Do what's right for each other, our customers, investors and our communities.Disclaimer:• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Skills:Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Adaptability; Critical Thinking Problem Solving; Resilience; Communication; Professional IntegritySalary:Base Pay: $50,000.00The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.Total Target Compensation (Base Pay plus Targeted Commission): $100,000.00Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.EducationBachelor's DegreeCertifications (if applicable)Relevant Work Experience5-7 Years
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What You Should Know About Business Account Executive 3, SMB Direct Sales, Comcast

As a Business Account Executive 3 at Comcast in sunny Bradenton, FL, you'll be diving into the dynamic world of small and mid-size business sales, focusing primarily on advanced communications solutions. This role puts you at the forefront of the media and technology industry, where your ability to cultivate relationships will shine as you promote Comcast's Internet, Data, Video, and Voice services. You'll be crafting and delivering compelling, face-to-face sales presentations, showing off the latest and greatest from Comcast that meets the specific needs of your clients. Your mission? To sell bundled products that provide the best solutions for your customers while exceeding financial and unit targets. In this position, your daily activities will include developing localized business partnerships, maintaining sales records, and engaging in proactive activities like cold calling and customer referrals. Every day will bring a chance to enhance your skills and knowledge in an ever-evolving competitive landscape. You'll be expected to be a consultative partner, offering insights and improvements that elevate how businesses communicate internally and with their customers. Plus, with the support of our technical and customer service teams, you can ensure a seamless experience for your clients. Join us and make an impact in a company that values teamwork, innovation, and customer satisfaction. If you excel in a fast-paced, engaging environment and have a passion for driving results and growth, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Business Account Executive 3, SMB Direct Sales Role at Comcast
What are the key responsibilities of the Business Account Executive 3 at Comcast?

The Business Account Executive 3 at Comcast is responsible for selling Internet, Data, Video, and Voice services to small and mid-size businesses. This includes developing new leads, maintaining quality sales records, and creating sales presentations that highlight Comcast's advanced communication solutions. They also focus on exceeding sales targets while ensuring exceptional customer satisfaction.

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What qualifications are necessary for a Business Account Executive 3 position at Comcast?

To qualify for the Business Account Executive 3 position at Comcast, candidates should have a Bachelor's Degree and 5-7 years of relevant work experience. Skills such as customer focus, persuasion, and communication are essential. Additionally, a strong understanding of technical products like PRI and Hosted PBX is beneficial.

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How does Comcast support the professional growth of its Business Account Executives?

Comcast offers its Business Account Executives various opportunities for professional development. This includes access to industry-leading training programs that enhance their sales skills and product knowledge. The company also has a supportive environment that encourages teamwork and innovation, allowing employees to fast-track their careers.

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What is the commission structure like for the Business Account Executive 3 role at Comcast?

The Business Account Executive 3 at Comcast has a competitive compensation plan that includes a base salary of $50,000 and a total target compensation of $100,000, reflecting base pay and targeted commissions. Additionally, there’s significant potential for earning beyond the targeted amounts through overachievement of sales targets.

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What kind of employee benefits does Comcast offer to its Business Account Executives?

Comcast offers a robust benefits package to its Business Account Executives, designed to support both personal and professional needs. This includes health, wellness, and financial benefits tailored to help employees navigate life's milestones, as well as resources geared towards enhancing their overall well-being.

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Common Interview Questions for Business Account Executive 3, SMB Direct Sales
Can you describe your experience with selling communication solutions like PRI and Hosted PBX?

When answering this question, share specific examples of how you have successfully sold communication solutions in your previous roles. Highlight your understanding of how these products enhance business processes and customer satisfaction.

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How do you generate leads in the market for small and mid-size businesses?

Discuss your lead generation strategies, including cold calling, networking, and referrals. Provide examples of successful tactics you've used in the past that led to increased sales opportunities.

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How do you prioritize customer satisfaction in your sales process?

Explain your commitment to understanding customer needs and how you ensure a positive experience throughout the sales cycle. Mention follow-ups, support during onboarding, and gathering feedback as part of your approach.

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What steps do you take to stay updated on industry trends and competition?

Talk about the resources you utilize to keep informed, such as industry publications, networking with peers, and attending relevant webinars or conferences. This shows your commitment to staying ahead in a fast-paced industry.

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Describe a time when you exceeded your sales targets. What contributed to your success?

Use the STAR method to structure your response: describe the Situation, your Task, the Actions you took, and the Results you achieved. This approach shows your ability to reflect on past successes and learn from them.

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How would you manage your territory to ensure maximum engagement?

Discuss your approach to territory management, including setting goals, planning your week in advance, and analyzing your performance. Emphasize adaptability and how you make adjustments based on real-time feedback.

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What do you believe is the most important aspect of developing local business partnerships?

Speak to the value of building trust and understanding mutual benefits. Illustrate this with an example where a partnership led to increased sales or business opportunities.

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How do you handle objections during a sales presentation?

Focus on your listening skills and how you address concerns directly. Provide frameworks or techniques you use to reframe objections positively and illustrate successful outcomes from overcoming objections.

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What role does teamwork play in your success as a Business Account Executive?

Illustrate how collaboration with technical and customer service teams enables you to provide comprehensive solutions for clients. Share examples of how teamwork led to sales gains or improved client satisfaction.

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What motivates you to succeed in a sales role?

Discuss intrinsic motivations like passion for technology and helping businesses succeed, along with tangible incentives like achieving personal and team goals. Personalizing this answer resonates well with interviewers.

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Comcast creates incredible technology and entertainment that connects millions of people to the moments and experiences that matter most.

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Full-time, on-site
DATE POSTED
December 17, 2024

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