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Laboratory Processing Support Specialist

Overview

The Laboratory Processing Support Specialist is responsible for the accessioning, processing, and distribution of various laboratory specimens. This role is responsible for coordinating specimen movement within the hospital's laboratory departments and to external referral laboratories. The Laboratory Processing Support Specialist directly impacts the quality and timeliness of medical diagnostics and patient care.

Responsibilities

Performs all processes associated with specimens received into the laboratory including reviewing the test orders, ensuring positive patient identification, accessioning specimens into the laboratory information system, and distributing to the appropriate laboratory department for testing to maintain specimen integrity in diagnostic outcomes. Addresses suboptimal specimens by utilizing available resources to guarantee reliable results and maintain high-quality standards. Manages workload to adhere to established laboratory turnaround times and contribute to efficient diagnostics and patient care. Responds promptly to customer concerns to foster positive patient experiences and effective communication within the laboratory environment. Practices responsible resource management by actively participating in inventory control to minimize waste and support cost-effective operations.Performs other duties as assigned.

Qualifications

EDUCATION:Required: High School Diploma or equivalent EXPERIENCE:Required: 6 months LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Laboratory Processing Support Specialist, Cone Health

Are you ready to dive into a pivotal role at Greensboro's healthcare frontier? As a Laboratory Processing Support Specialist, you'll be at the heart of the action, overseeing the receipt and processing of laboratory specimens with attention to detail and a commitment to excellence. Your responsibilities will include reviewing test orders, ensuring patient identification is spot on, and seamlessly entering specimens into the lab information system. You’ll also be the go-to person for managing the logistics within our laboratory departments and coordinating with external referral laboratories. What does that mean for you? It means you’re making a real difference in patient care by ensuring that specimens are handled with the utmost integrity, leading to timely and accurate medical diagnostics. Plus, your proactive approach in addressing suboptimal specimens ensures high-quality standards are met. You'll get to manage workloads judiciously, respond to customer inquiries, and even engage in resource management for our inventory. In this role, every day is an opportunity to enhance patient experiences and participate in meaningful healthcare outcomes. If you have a high school diploma and at least six months of relevant experience, this could be the perfect position for you to grow and thrive in the medical field.

Frequently Asked Questions (FAQs) for Laboratory Processing Support Specialist Role at Cone Health
What are the key responsibilities of a Laboratory Processing Support Specialist at Greensboro?

The Laboratory Processing Support Specialist at Greensboro is tasked with critical responsibilities including the accessioning and processing of various laboratory specimens. This involves ensuring accurate patient identification, entering specimens into the laboratory information system, coordinating the movement of specimens across departments, and addressing any issues regarding specimen quality. The role is vital for maintaining the integrity and accuracy of medical diagnostics, contributing significantly to patient care.

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What qualifications are needed for the Laboratory Processing Support Specialist position in Greensboro?

To qualify for the position of Laboratory Processing Support Specialist in Greensboro, candidates must hold a high school diploma or equivalent. Additionally, having at least six months of experience in a relevant field is required. This foundational education and experience are essential for managing the complexities of specimen processing and ensuring quality outcomes in laboratory diagnostics.

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How does a Laboratory Processing Support Specialist contribute to patient care in Greensboro?

A Laboratory Processing Support Specialist plays a crucial role in enhancing patient care in Greensboro by ensuring that laboratory specimens are processed efficiently and accurately. By managing specimen integrity and addressing any quality concerns, the specialist helps facilitate timely diagnostics that directly impact patient treatment and health outcomes. Their communication with customers also promotes positive patient experiences.

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What does a typical day look like for a Laboratory Processing Support Specialist in Greensboro?

A typical day for a Laboratory Processing Support Specialist in Greensboro involves responsibilities like reviewing incoming specimen test orders, performing accessioning into the lab system, and coordinating the distribution of specimens to the appropriate departments. The specialist also addresses any suboptimal specimens, manages inventory for cost-effective operations, and ensures adherence to established turnaround times, all while fostering a collaborative and communicative work environment.

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What skills are essential for a successful Laboratory Processing Support Specialist at Greensboro?

Essential skills for a successful Laboratory Processing Support Specialist in Greensboro include strong attention to detail, effective communication, and organizational abilities. The role also requires proficiency in resource management and problem-solving to address challenges with specimens. Familiarity with laboratory information systems is advantageous, as is the capacity to work collaboratively in a fast-paced environment.

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Common Interview Questions for Laboratory Processing Support Specialist
Can you describe your experience with specimen accessioning?

When answering this question, highlight any previous work where you handled specimen accessioning. Discuss your attention to detail, how you ensure correct patient identification, and any systems you used to manage the process. Emphasize your understanding of its importance in the diagnostic process.

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How do you handle suboptimal specimens?

Discuss your approach to identifying suboptimal specimens and the resources you would utilize to resolve these issues. Highlight your problem-solving skills and any past experiences where you successfully managed specimen quality to ensure reliable results.

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What steps do you take to ensure compliance with laboratory standards?

Explain your knowledge of laboratory standards and best practices. Discuss your experience in following protocols, ensuring quality control, and how you stay updated on compliance regulations. Demonstrating a commitment to high-quality standards is critical.

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How do you prioritize your workload in a busy lab setting?

Share strategies you use for managing your time and prioritizing tasks effectively in a busy environment. Mention any tools or methods you employ to ensure that you meet turnaround times while maintaining quality and accuracy.

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Can you explain a time when you had to deal with a customer concern?

Provide an example of a situation where you handled customer concerns effectively. Focus on your communication skills, empathy, and how you resolved the issue to ensure satisfaction while maintaining laboratory integrity.

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What technology or laboratory information systems are you familiar with?

Discuss any specific laboratory information systems you have experience with. If you have worked with particular technologies, highlight your proficiency and how you leverage these systems to enhance workflows and specimen processing.

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What do you believe is the most challenging aspect of the Laboratory Processing Support Specialist role?

Reflect on the complexities involved in specimen processing, such as managing workflow and responding to various challenges. Discuss how you embrace these challenges as opportunities for growth and improvement.

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How do you manage inventory control to minimize waste?

Discuss your strategies for inventory management, including tracking usage, forecasting needs, and ensuring that resources are utilized efficiently. Emphasize your proactive approach to maintaining inventory levels that support cost-effective operations.

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What motivates you to work in laboratory processing?

Share your passion for healthcare and how being in laboratory processing allows you to contribute meaningfully to patient care. Discuss any personal experiences that inspire you in this field and highlight your commitment to quality work.

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Describe a situation where you had to adapt quickly to changes in the lab environment.

Provide an example that showcases your flexibility and quick thinking in a changing environment. Address how you adapted to the situation while maintaining focus on quality and efficiency in specimen processing.

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For passionate individuals who want to make an impact on their community and their career, Cone Health is right here with you offering the opportunity to grow personally and professionally. As one of the most comprehensive health networks in North...

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Full-time, on-site
DATE POSTED
April 17, 2025

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