Director of Revenue Cycle

The Director of Revenue Cycle at ConnextCare is responsible for overseeing billing and collections processes, ensuring accurate and timely billing practices, and leading a team of staff focused on maximizing patient revenue. This role includes responsibilities such as pursuing collection efforts on past-due accounts, working with third-party billers, participating in credentialing committees, and maintaining compliance with Joint Commission standards.

To qualify for the Director of Revenue Cycle role at ConnextCare, candidates should possess an Associate's Degree or a combination of experience and a High School diploma/GED, alongside considerable supervisory or management experience. Strong communication skills and decision-making abilities are also essential, as is proficiency in Microsoft Suite and practice management systems.

The work environment for the Director of Revenue Cycle at ConnextCare offers flexibility, including hybrid and remote options. This dynamic role encourages collaboration with various departments and fosters a positive team atmosphere while demanding adherence to company policies and procedures, ensuring ethical and professional engagement with both staff and patients.

The Director of Revenue Cycle at ConnextCare plays an essential role in patient-centered initiatives by actively participating in the Clinical Care Team and engaging in Patient Centered Medical Home initiatives, ensuring billing practices are aligned with the best interests of the patients and contributing to overall quality care.

Successful Directors of Revenue Cycle at ConnextCare possess strong leadership skills, effective verbal and written communication abilities, and the capacity to manage billing challenges with compassion and professionalism. They must also navigate stressful situations with grace, maintain strict confidentiality, and demonstrate solid judgment and decision-making skills.

When answering this question, reflect on your specific experiences in managing different aspects of the revenue cycle, such as billing, collections, and staff oversight. Highlight how you've improved processes or resolved issues in past positions, demonstrating your understanding of the revenue cycle's significance in healthcare.

To effectively respond to this question, discuss your familiarity with relevant regulations and standards, such as those set by the Joint Commission. Include examples of how you have implemented training or audits in your previous roles to uphold compliance within your team.

In your answer, emphasize your leadership style and specific techniques you have used to inspire and engage your team. Consider mentioning the importance of recognizing individual contributions, providing learning opportunities, and fostering a positive work environment.

When tackling this question, select a specific challenge and outline your approach to resolution. Describe the problem, the steps you took to solve it collaboratively with your team, and the successful outcome that followed, focusing on your critical thinking and teamwork skills.

In response, describe your organizational skills and any systems or tools you implement to ensure tasks are prioritized effectively. Discuss how you assess the urgency of various responsibilities while maintaining high standards of accuracy and efficiency.

Here, discuss your hands-on experience with electronic health record systems, particularly in relation to revenue cycle processes. Highlight any specific systems you've worked with and how you've utilized them to enhance billing accuracy and efficiency.

Your answer should showcase your conflict resolution skills. Discuss strategies you've employed to address discrepancies through effective communication with both staff and patients, and how you ensure issues are resolved appropriately and professionally.

Discuss how patient engagement is critical to successful revenue cycle management. Explain how clear communication with patients regarding their billing and payment processes can improve their experience and strengthen the organization's financial health.

Here, mention the various resources or networks you leverage to stay informed about changes in billing regulations, such as professional organizations, webinars, and continuing education. Highlight your commitment to staying current to ensure compliance.

In your answer, express your genuine interest in the mission and values of ConnextCare. Discuss how your values align with theirs and how your skills and experience can contribute positively to their revenue cycle management objectives.