Villa Host
Company Description
A luxury hideaway on the northeast coast of Mauritius, Constance Prince Maurice blends timeless elegance, serene surroundings, and exceptional service. Working here means joining a passionate team where excellence is a mindset, every detail counts, and hospitality is celebrated as a true art form.
Job Description
The Villa Host serves as the primary point of contact for guests staying in villas, delivering personalized, seamless, and high-quality service throughout the guest's stay.
Duties and Responsibilities:
Provide a warm welcome and personalized check-in/check-out experience for villa guests.
Act as a personal concierge, handling all guest requests promptly and efficiently.
Coordinate with housekeeping, room service, and other departments to ensure guest expectations are exceeded.
Maintain detailed knowledge of the property, services, and local attractions to assist guests with inquiries and arrangements.
Ensure the villa is perfectly prepared prior to guest arrival and inspected daily for quality and cleanliness.
Handle guest complaints or issues with discretion, professionalism, and timely follow-up.
Prepare and deliver thoughtful in-villa amenities and surprises during the guest’s stay.
Maintain accurate records of guest preferences and feedback to enhance future stays.
Promote upselling opportunities and hotel offerings in a discreet and guest-focused manner.
Maintain discretion and ensure guest privacy and confidentiality at all times.
Qualifications
NC3 in Housekeeping or any other similar qualifications.
Minimum 2 years of experiences as Villa Host in a luxury Resort.
Effective communication skills in English and French, both verbal and written.
Able to interact warmly and professionally with high-end guests.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿 We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
As a Villa Host at Constance Prince Maurice, you're not just taking a job; you're stepping into a role where your passion for hospitality truly shines. Nestled in the breathtaking northeast coast of Mauritius, Constance Prince Maurice is known for its luxury and serene ambiance. Here, you'll be the primary point of contact for guests in our beautiful villas, ensuring they enjoy a seamless and memorable stay. Your responsibilities will vary from providing a warm welcome to orchestrating a personalized check-in process, attending to guest requests, and coordinating with various departments for a flawless experience. You'll dive into the details, maintaining an impeccable knowledge of the resort and local attractions, so you can assist guests efficiently. Keeping the villa pristine and prepared for each guest is crucial, as is addressing any issues with grace and professionalism. You’ll take part in creating delightful surprises and amenities that will leave a lasting impression. Coupled with strong communication skills in English and French and a background in luxury hospitality, this role is perfect for someone eager to contribute to a team that values excellence and personal growth. At Constance Prince Maurice, we celebrate every detail and believe that every member of our team plays a vital role in enhancing the guest experience. Join us in making memories in paradise!
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