Business Office Manager

As a Business Office Manager at Copper Springs East, your primary responsibilities include managing patient demographic and financial data, overseeing upfront collections, providing financial counseling, and ensuring the accuracy of data for the billing and collections process. You will work closely with the Central Business Office to maintain accounts receivable at appropriate levels based on payer and acuity mix.

To qualify for the Business Office Manager position at Copper Springs East, you should possess an Associate’s degree or higher in business administration or accounting, or a combination of education and relevant work experience. Additionally, having previous experience in accounts receivable within a psychiatric healthcare facility and supervisory experience is preferred.

Business Office Managers at Copper Springs East can expect a comprehensive benefits package that includes affordable medical, dental, and vision plans, up to 16 days of PTO, 6 paid holidays, tuition reimbursement, a 401(k) retirement plan, and access to flexible spending and health savings accounts. You will also have the option to use UKG Wallet, which provides earned wage access.

Copper Springs East values the professional growth of its employees, offering tuition reimbursement for those aiming to further their education. This support can help you advance your career and develop new skills while contributing to the organization's mission of providing quality behavioral health services.

Working at Copper Springs East offers a collaborative and supportive environment. You'll join a passionate team focused on delivering quality care to patients. The organization promotes flexible scheduling, allowing you to balance work and personal commitments effectively while being part of a mission-driven team.

When responding, highlight specific roles where you managed accounts receivable. Discuss the types of facilities you worked in, the methods you used for collecting payments, and any tools or software that aided your process.

Answer by outlining your attention to detail strategies, such as regular audits, verifying information with original documents, and utilizing accounting software to minimize errors in data entry.

Discuss your leadership style and how you motivate team members. Include examples of how you set clear expectations, encourage open communication, and provide constructive feedback.

Share a step-by-step overview of the billing process you managed. Focus on how you ensured accuracy in billing, handled insurance claims, and communicated with patients regarding their balances.

Demonstrate your empathetic approach in these situations, mentioning how you actively listen to concerns and find solutions that respect both the patient’s financial constraints and the organization's needs.

Discuss instances where you provided financial guidance to patients. Mention techniques you used to simplify complex financial information and help patients understand their options.

Share a concrete example of how you identified inefficiencies in a process and the steps you took to enhance it, including the positive outcomes that resulted from those changes.

Provide a list of accounting or financial software you have used, emphasizing your proficiency and how these tools aided you in managing financial data effectively.

Explain your commitment to continuous learning through resources such as industry seminars, webinars, and professional organizations dedicated to healthcare finance.

Articulate your passion for behavioral health and how the mission of Copper Springs East aligns with your professional values. Discuss what you can bring to the team and how you envision contributing to their goals.