Technical Support Specialist
Skills
- Customer Service
- Technical Support
- Communication Skills
- Organizational Skills
- Office 365 proficiency
Responsibilities
- Troubleshoot and resolve technical issues remotely via Teams, Zoom, or phone.
- Log and manage support tickets using tools like Salesforce or Jira.
- Collaborate with internal teams to escalate complex issues.
- Participate in system and bug testing.
- Offer guidance on implementation best practices.
Education
- High school diploma
- Bachelor's degree preferred
Benefits
- Comprehensive Health Coverage
- 401K Retirement Plan with company match
- Flexible paid time off
- 12 weeks paid parental leave
- Remote work support stipend
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