Security Support Engineer - job 2 of 4

As a Security Support Engineer at CyberArk, you will be responsible for providing technical assistance to customers using our Machine Identity Security products. This includes troubleshooting complex issues, assisting with installation and customization of Venafi products, and collaborating with the Sales team to ensure cohesive delivery of solutions. Building strong relationships with clients and effectively communicating their needs is crucial to this role.

To thrive as a Security Support Engineer at CyberArk, ideal candidates should have enterprise-level troubleshooting experience, a solid understanding of Public Key Infrastructure (PKI), and familiarity with securing internet applications. Experience with database technologies, web application design, and basic scripting or coding knowledge are also beneficial. While a Bachelor's degree is a plus, your practical experience and skills will be highly valued.

In the Security Support Engineer position at CyberArk, familiarity with directory technologies such as LDAP and Active Directory, web application environments like WebSphere and F5s, and database querying (MS SQL/MySQL) is important. Additionally, experience with APIs and understanding large network design and operations will support your success in this role.

Yes, CyberArk is committed to the professional development of its employees. As a Security Support Engineer, you will have opportunities to hone your skills, engage in product training, and even explore other career paths within the company, supported by a culture of learning and collaboration.

The salary range for a Security Support Engineer at CyberArk typically falls between $69,000 and $96,000 per year, along with potential commissions and discretionary bonuses based on performance. Your exact compensation may vary based on your experience, knowledge, and skill set.

Public Key Infrastructure (PKI) is a framework that manages digital keys and certificates, enhancing security over networks. In your response, highlight how PKI supports secure communications, authentication, and cryptographic principles to validate identities and information, making it essential in your role as a Security Support Engineer.

When tackling complex technical issues, begin by thoroughly gathering information about the problem. Next, systematically isolate variables and recreate the issue if possible. Share your thought process and problem-solving strategies during the interview, emphasizing the importance of collaboration with QA and development teams as part of your troubleshooting method.

Effective customer communication revolves around proactive engagement, active listening, and clear documentation. Provide examples from your experience where you successfully addressed customer concerns and kept them informed, ultimately leading to successful resolutions and strengthened relationships.

Staying updated involves continuous learning through resources like online courses, webinars, blogs, and industry conferences. Mention specific platforms or publications you follow related to cybersecurity that inspire you and help you stay ahead of emerging threats and solutions relevant to the Security Support Engineer role.

Share a specific scenario where you faced a challenging client issue, detailing how you managed the situation. Describe the steps you took to diagnose the problem, the communication strategies you employed, and the final resolution, emphasizing the importance of client satisfaction in your role.

Discuss your hands-on experience with installing and customizing security solutions, particularly focusing on any specific product you've worked with. Describe the processes you followed, challenges faced, and how you ensured a successful foundational setup for clients.

To explain complex concepts to non-technical customers, simplify the terminology and use analogies they can relate to. Offer to demonstrate with visual aids or answer specific questions they may have. Highlight your patience and ability to cater your communication style to the audience.

Collaboration is pivotal in my role as a Security Support Engineer, as many solutions involve cross-functional input. Elaborate on how you work with Salesforce, QA, and development teams to align on customer solutions and troubleshoot product issues efficiently.

Yes, I have experience developing technical documentation and knowledge base articles. Share examples where you've contributed to this area, emphasizing the importance of clear and concise content that helps both customers and support teams in resolving common issues.

I have a working knowledge of scripting languages like Bash and PowerShell, which I have used to automate routine tasks and streamline processes. Discuss specific instances where these skills helped in enhancing efficiency or troubleshooting within your role as a Security Support Engineer.