Enterprise Support Specialist

D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities—and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.

Summary/Function:

Respond to all DA Davidson branch associate questions in a timely and effective manner. Coordinate with Operations departments in resolving and answering branch issues and questions.  Track inquiries in the ticketing system and coordinate with Operations associates to ensure issues are resolved in a timely and accurate manner. Work collaboratively with Operations Managers, Wealth Management Support, and branch staff to ensure best possible resolutions are reached and thorough communication is utilized.  

Qualifications/Requirements:

•High school diploma.

•Be willing to study for and take FINRA SIE and Series 99 exams when deemed appropriate by management

•Minimum 2 years Davidson Operations experience or relevant security industry experience.

•Strong communication skills, both oral and written. Use appropriate, professional language and grammar to effectively exchange ideas and information.

•Possess substantial knowledge of the securities industry rules and regulations.

•Strong background in BETA Host, Thomson One, Envestnet and TRAX preferred

•Familiar with general accounting principles.

•Excellent problem solving and analytical skills

•Strong organizational skills and attention to detail.

•Ability to work in a team environment and effectively collaborate with all team members.

•Excellent customer service skills and the ability to work successfully with a variety of personalities and management levels.

•General understanding of Microsoft operation system.

•Ability to work regularly scheduled hours for complete coverage across all times zones in which we do business.

Duties:

•Respond to questions either via phone, email, current ticketing system or Teams.

•Provide accurate and helpful service to the Wealth Management group.

•Stay updated on policy or procedural changes so that information provided is current.

•Continually work to expand related industry knowledge

•Continually work to expand knowledge of systems, processes and procedures related to our business 

•Perform various other duties as assigned

What we offer:

Competitive salary plus excellent benefits and perks including, but not limited to:  

•Medical, Dental and Vision

•Company 401(k) and ESOP contribution 

•Generous sick, vacation, and maternity/parental leave

•Paid holidays

•Professional Development Opportunities

•Tuition Reimbursement ($15,000 lifetime cap)

•Discounted personal insurance including home, auto and recreational vehicles

•Charitable gift-matching program

•Davidson Day of Giving – Our tradition of positively impacting communities in which we live and work.  

The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate. This role is eligible to participate in applicable D.A. Davidson variable compensation programs.

D.A. Davidson has been in business for over 88 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity and the belief that our Associates are our most important assets.  We hope you will consider joining us! 

At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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