Senior Manager, Solutions Engineering

As the Senior Manager, Solutions Engineering at DataSnipper, your core responsibilities include leading a high-performing team to tackle customer challenges, optimizing the sales process, training and enabling new solutions engineers, and defining key performance metrics to measure team performance. You’ll also collaborate with sales leadership to map strategies and ensure prospects grasp the immense value of DataSnipper's offerings.

To qualify for the Senior Manager, Solutions Engineering position at DataSnipper, candidates should have a minimum of 6 years of experience in enterprise Solutions Engineering, including at least 3 years in a leadership role. Strong leadership skills, an entrepreneurial mindset, and the ability to thrive in a fast-paced environment are essential for success in this role.

The Senior Manager, Solutions Engineering plays a vital role in the sales process at DataSnipper by designing and implementing streamlined processes that boost deal velocity. You will work closely with your team and the sales department to ensure a cohesive workflow, allowing for effective communication and faster responses to customer needs during the sales cycle.

DataSnipper provides an excellent compensation package for the Senior Manager, Solutions Engineering role, including an attractive salary ranging from $240,000 to $290,000 OTE. Additional benefits include flexible paid time off, comprehensive medical and dental coverage, a 401K match, paid parental leave, stock participation plans, and opportunities for professional development in a supportive international work environment.

The work environment at DataSnipper for the Senior Manager, Solutions Engineering is dynamic and collaborative, with a focus on innovation and growth. You'll work with a friendly and driven team in a hybrid model, enjoying at least three days onsite at the New York office. The company emphasizes team building, mental health support, and continuous learning, making it an exciting place to grow your career.

When discussing your experience leading a solutions engineering team, focus on specific achievements and initiatives that reflect your leadership style. Emphasize how you motivated your team, trained new hires, and streamlined processes to enhance performance and customer satisfaction.

To effectively understand customer requirements, show that you prioritize open communication and active listening. Describe a structured process you follow to gather information, ensuring that you identify their pain points and how your solutions can address them.

Discuss key performance indicators (KPIs) such as deal velocity, customer satisfaction, lead conversion rates, and team utilization. Explain how you plan to define and track these metrics to drive improvement in your team’s contributions to the sales process.

Address this question by showcasing your problem-solving skills and leadership ability. Talk about your strategy to analyze the situation, gather feedback from your team, and implement changes or additional support to help overcome barriers in the sales process.

Highlight the importance of collaboration between Solutions Engineering and Sales teams. Emphasize how sharing insights and working together not only streamlines sales processes but also enhances the customer experience and leads to a higher closure rate.

Share specific motivational techniques you apply, such as recognizing achievements, setting clear goals, and fostering team cohesion through regular check-ins and team-building activities. Explain how these strategies contribute to overall morale and productivity.

Discuss some innovative techniques you've used, such as leveraging technology for data analysis, customizing presentations, or utilizing feedback loops to refine solutions. Share examples that demonstrate your creative approach to meeting diverse customer needs.

Explain your methods for measuring success, including both qualitative and quantitative metrics. Touch on customer feedback, deal closure rates, and team performance metrics, illustrating how each contributes to the overall effectiveness of the solutions engineering process.

Talk about your onboarding strategy that includes mentorship, structured training programs, and access to resources. Emphasize the importance of building a strong foundation for new hires to ensure they are confident and equipped to succeed in customer-facing interactions.

Show your commitment to continuous learning by discussing how you stay updated with industry trends through webinars, professional networks, and relevant literature. Highlight a few resources you regularly utilize to ensure your strategies are aligned with market developments.