Technical Director, North America

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Technical Director, NAM is responsible for continuous technical improvement to ensure that new and existing methodologies are meeting the market requirements through routine review and development of existing procedures to improve the quality, efficiency, and productivity of the network. They are a subject matter expert and provide technical support across the NAM network within their areas of expertise.

Job functions:

• Provides support and technical direction to Lab Managers, General Managers, and VP, Operations
• Works with laboratories across the NAM network and Global Business Solutions to continuously improve lab technical capabilities and services
• Develops and validate methods, work instructions, & training for laboratory in the NAM network
• May be required to provide technical presentations to clients
• Provides technical interpretation of client requirements at an expert level
• Researches and independently develops solutions for non-routine inquiries
• Assists as necessary in the preparation of price quotations, project proposals, and tender documents in a timely fashion that meets deadlines for non-routine inquires
• Approves or performs method modification, development, and validation
• Provides leadership and training to laboratory personnel to continuously improve quality control, quality assurance, laboratory services, and customer satisfaction
• Liaises with the Operations Manager, Laboratory Supervisors, and Client Services in response to complaints involving technical aspects including non-conformances, as well as participate in internal audits
• May report opinions, interpretations, evaluate and approve data for release in the final report to the customer
• Operates to the highest standards of ethics, in accordance with the SGS standards of ethics and Integrity
• May be assigned special or related ad hoc projects from time to time within the company
• Provides mentorship to Laboratory Personnel
• Provides technical guidance and support to the Management team as required for problems relating to current analytical methods
• Facilitates the assurance that quality standards are being used and the most effective methods are being carried out for the analysis
• From literature research and ongoing training, to work with the Management Team in staying updated on any changes in technology and methodology that may affect the business interests of the company
• To direct technical investigation to resolve client complaints where necessary
• To evaluate new equipment and efficiency gains of any new method development
• Actively participates in training and development opportunities
• Involved in special projects and LIMS implementation across the NAM network
• Follows all company health, safety, and environmental policies

• University degree in a Science related program with a strong preference in chemistry or a related field (Required)                                 
• Minimum 10 years’ experience in an environmental laboratory environment (Required)
• 15 years of experience in an environmental laboratory (Preferred)
• Experience in multiple areas/departments of the laboratory (Preferred)
• Ability to work well with others & independently: Required
• Able to work with technical, sales, and management staff: Required 
• Ability to coordinate and motivate a team towards a common goal: Required 
• Must be accountable, self-motivated; provide team leadership and motivation towards a common goal: Required 
• Must be creative, innovative, and task orientated: Required 
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment: Required 
• Works well under pressure: Required
• Language Skills: Required
• Mathematical Skills: Required
• Reasoning Skills/Abilities: Required 
• Computer Skills: Required 
• Communication Skill: Required 
• Problem Solving Skills: Required 
• Team Player: Required 
• Time Management Skills: Required 
• Attention to Detail: Required 
• Self-Motivated: Required
• Ability to multi-task: Required

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.