Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.
We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We’re looking for a Machine Learning Engineer to join our team and help build out our enterprise-grade conversational AI platform. As a Machine Learning Engineer, you will evaluate, fine-tune, and deploy large language models that power the intelligence behind our AI agents. You’ll play a key role in building intelligent systems that learn from interactions, follow complex instructions, and deliver high-quality support autonomously.
We are looking to hire exceptional people, with strong spikes. Everyone at Decagon did exceptional work at their prior companies, went to top schools, were nationally competitive at olympiads, and more.
5+ years of experience in AI/ML engineering or research.
Proven track record of working on AI/ML projects from concept to production.
Experience fine-tuning and deploying LLMs in production environments.
You write amazing code, fast.
Health, dental, and vision insurance
Take what you need vacation policy
Career growth opportunities within a fast-growing AI company
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At Decagon, we’re on a mission to redefine customer support with our advanced conversational AI agents, and we're looking for a talented Machine Learning Engineer to join our innovative team in San Francisco. As a Machine Learning Engineer at Decagon, you'll be at the forefront of developing our enterprise-grade AI platform. Your role will involve evaluating, fine-tuning, and deploying large language models that bring our AI agents to life. If you're excited about creating intelligent systems that learn from interactions and can follow complex instructions, this is the perfect opportunity for you! You'll be collaborating with a group of exceptional individuals who have made remarkable contributions in the tech industry, bringing their unique skills and insights to the table. With over 5 years of experience in AI/ML engineering or research, you'll have a proven track record of taking AI projects from concept to production, and you're adept at writing high-quality code efficiently. Joining Decagon also means being a part of a rapidly growing company with impressive backing from major venture capital firms. You'll enjoy perks like comprehensive health insurance, unlimited vacation, and fantastic opportunities for career growth. If you’re eager to roll up your sleeves and tackle challenges at the cutting edge of technology, let’s make customer support smarter together!
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