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Machine Learning Engineer

About Decagon:

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Role:

We’re looking for a Machine Learning Engineer to join our team and help build out our enterprise-grade conversational AI platform. As a Machine Learning Engineer, you will evaluate, fine-tune, and deploy large language models that power the intelligence behind our AI agents. You’ll play a key role in building intelligent systems that learn from interactions, follow complex instructions, and deliver high-quality support autonomously.

Qualifications:

  • We are looking to hire exceptional people, with strong spikes. Everyone at Decagon did exceptional work at their prior companies, went to top schools, were nationally competitive at olympiads, and more.

  • 5+ years of experience in AI/ML engineering or research.

  • Proven track record of working on AI/ML projects from concept to production.

  • Experience fine-tuning and deploying LLMs in production environments.

  • You write amazing code, fast.

Benefits:

  • Health, dental, and vision insurance

  • Take what you need vacation policy

  • Career growth opportunities within a fast-growing AI company

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Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

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What You Should Know About Machine Learning Engineer, Decagon

At Decagon, we’re on a mission to redefine customer support with our advanced conversational AI agents, and we're looking for a talented Machine Learning Engineer to join our innovative team in San Francisco. As a Machine Learning Engineer at Decagon, you'll be at the forefront of developing our enterprise-grade AI platform. Your role will involve evaluating, fine-tuning, and deploying large language models that bring our AI agents to life. If you're excited about creating intelligent systems that learn from interactions and can follow complex instructions, this is the perfect opportunity for you! You'll be collaborating with a group of exceptional individuals who have made remarkable contributions in the tech industry, bringing their unique skills and insights to the table. With over 5 years of experience in AI/ML engineering or research, you'll have a proven track record of taking AI projects from concept to production, and you're adept at writing high-quality code efficiently. Joining Decagon also means being a part of a rapidly growing company with impressive backing from major venture capital firms. You'll enjoy perks like comprehensive health insurance, unlimited vacation, and fantastic opportunities for career growth. If you’re eager to roll up your sleeves and tackle challenges at the cutting edge of technology, let’s make customer support smarter together!

Frequently Asked Questions (FAQs) for Machine Learning Engineer Role at Decagon
What are the key responsibilities of a Machine Learning Engineer at Decagon?

As a Machine Learning Engineer at Decagon, your primary responsibilities include evaluating and fine-tuning large language models, deploying these models to enhance our conversational AI agents, and developing intelligent systems that can autonomously deliver high-quality support. Additionally, you'll collaborate with a diverse team to brainstorm innovative solutions and improve our customer experience.

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What qualifications do I need to become a Machine Learning Engineer at Decagon?

To qualify for the Machine Learning Engineer position at Decagon, you should have at least 5 years of experience in AI/ML engineering or research, a strong track record of moving AI/ML projects from concept to production, and demonstrable skills in fine-tuning and deploying large language models. Exceptional coding skills and a passion for innovative technology are also key requirements.

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What coding skills are necessary for the Machine Learning Engineer role at Decagon?

At Decagon, we value engineers who write amazing code quickly. For the Machine Learning Engineer role, proficiency in programming languages commonly used in AI/ML, such as Python, is essential. Experience with relevant frameworks and libraries also helps in effectively developing and deploying models.

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What kind of work environment can I expect as a Machine Learning Engineer at Decagon?

Working as a Machine Learning Engineer at Decagon means joining a dynamic, fast-paced environment filled with talented professionals. You will collaborate with like-minded individuals who are passionate about pushing the boundaries of AI technology, all while building exceptional products that improve customer experiences.

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What benefits does Decagon offer to its Machine Learning Engineers?

Decagon provides a comprehensive benefits package for its Machine Learning Engineers, including health, dental, and vision insurance, an unlimited vacation policy that encourages work-life balance, and promising career growth opportunities within a rapidly expanding AI company.

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Common Interview Questions for Machine Learning Engineer
Can you describe your experience with large language models?

When answering this question, emphasize specific projects where you've successfully applied large language models. Discuss the models you fine-tuned or deployed, the challenges you faced, and the outcomes of your work.

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How do you approach data preprocessing for machine learning models?

Discuss your methodology for data preprocessing, including techniques you utilize to clean, normalize, and prepare data for model training. Highlight any tools you've used and your understanding of their importance in achieving model accuracy.

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What is your experience with AI/ML lifecycle management?

Articulate your familiarity with the AI/ML lifecycle, from data collection to model deployment and monitoring. Share examples of how you have applied lifecycle management in past projects to ensure successful deployment and system performance.

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Can you give an example of an AI/ML project you led from concept to production?

Provide a structured narrative of a project, detailing your leadership role, objectives, methodologies, and results. Focus on the technical and team dynamics that contributed to the project's success.

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How do you handle challenges and setbacks during model training?

Highlight your problem-solving skills and adaptability. Describe strategies for troubleshooting model errors, experimenting with different approaches, and how you learned from setbacks to improve performance over time.

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What programming languages are you most proficient in for machine learning tasks?

Mention your strongest programming languages, particularly those relevant to machine learning, such as Python or R. Provide examples of how you have utilized these languages in your projects.

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How do you stay updated with the latest trends in AI and machine learning?

Discuss your commitment to continuous learning by mentioning resources you follow, such as online courses, journals, or conferences. Emphasize how staying informed helps you innovate and apply new techniques in your work.

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Can you explain a machine learning algorithm you have implemented?

Choose a specific algorithm and explain where it was used and why you chose it. Provide insight into the implementation process and the results derived from it, demonstrating your technical expertise.

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How do you ensure collaboration with team members in an AI project?

Describe your approach to teamwork in AI projects, focusing on communication tools and methods you use. Stress the importance of cross-functional collaboration and feedback loops to enhance project outcomes.

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What is your strategy for model evaluation and testing?

Discuss the metrics and methods you utilize to evaluate model performance, such as accuracy, precision, and recall. Mention the importance of validating models through techniques like cross-validation and A/B testing.

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Full-time, on-site
DATE POSTED
April 22, 2025

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