Account Executive, Expansion, SMB | UK&I - job 2 of 2

As an Account Executive, Expansion, SMB at Deel, you'll be responsible for managing the entire sales cycle, focusing on renewals and identifying upsell and cross-sell opportunities within our client base. You will communicate with clients to understand their needs, collaborate with internal departments to facilitate solutions, and meet specified revenue targets. Your role is crucial in driving continuous engagement and improving customer satisfaction while acting as an advocate for clients' interests.

To become an Account Executive for Expansion, SMB at Deel, candidates typically need at least three years of closing sales experience, with a minimum of two years in the UK&I market. A proven track record in developing new territories and expanding business is essential, alongside proficiency in Salesforce. Additionally, experience in cross-functional teams to enhance customer success is beneficial. A desire to thrive in a fast-paced startup environment is vital for success.

Deel offers comprehensive support for its Account Executives through various resources, from cutting-edge AI tools to a robust internal collaboration system. Our culture fosters continuous learning, which helps you stay ahead in the ever-evolving tech landscape. You'll also have access to flexible work arrangements, stock grant opportunities, and additional perks based on your role and location, creating a supportive environment for achieving both professional and personal growth.

As an Account Executive for Expansion, SMB at Deel, you'll strive to meet or exceed specific monthly and yearly revenue targets, which are set to align with the company's ambitious growth goals. These targets may vary based on your territory and specific quotas but are designed to motivate and help you grow within your role while contributing to the overall success of Deel.

Career progression for an Account Executive at Deel is promising, with opportunities to advance into senior sales roles or cross-departmental positions as you gain experience and demonstrate success. Given Deel's rapid growth and innovative work culture, employees are encouraged to develop their skills, take on increasing responsibilities, and contribute to the company's global mission, often leading to leadership roles in the future.

To effectively understand a client's needs, start by asking open-ended questions that encourage detailed responses. Listen actively and consider their challenges and goals. Tailor your outreach with solutions that align with their business objectives. Having a background or understanding of their industry can also provide valuable insights.

When discussing your experience managing the sales cycle, detail each stage from prospecting to closing. Explain how you've utilized CRM tools like Salesforce to track progress and optimize your sales strategy. Sharing examples of how you've navigated challenges or turned objections into opportunities can demonstrate your skills.

Effective upselling and cross-selling begin with understanding the client's current usage and potential needs. Highlight the added value they would receive from advanced features or complementary products. Share success stories from previous clients to illustrate how additional solutions have benefited them, and ensure your recommendations align with their goals.

Handling client complaints effectively requires empathy and proactive communication. Acknowledge their concerns promptly and assure them you're dedicated to finding a resolution. Follow up regularly to ensure the issue is resolved and provide feedback to improve processes, showing your commitment to their satisfaction.

When providing an example of achieving a sales target, be specific about the strategies you implemented. Outline any market research, outreach efforts, or collaborative initiatives you engaged in. Highlight that success with measurable results, such as percentage increases in revenue or the number of new clients acquired, to show tangible impact.

Collaboration is essential in a sales context, as it allows sharing insights and resources across departments. Discuss how you've worked with marketing, product development, or support teams to enhance your sales efforts and ensure a seamless client experience. Sharing an example of a successful cross-functional project can demonstrate your teamwork skills.

To stay organized and manage your sales pipeline, emphasize the importance of using CRM tools to track opportunities and forecast accurately. Establish a routine for checking in on leads, setting reminders for follow-ups, and maintaining detailed notes on client conversations to streamline your process and ensure no opportunities are overlooked.

Share what drives you, whether it's achieving sales targets, building relationships with clients, or contributing to a larger mission. Discuss your passion for innovation and teamwork at Deel, emphasizing how each client interaction motivates you to deliver exceptional results and continue growing in your role.

When answering why you want to work at Deel, highlight your admiration for their innovative approach to HR and payroll, their impressive growth trajectory, and their commitment to inclusivity. Express enthusiasm for contributing to a forward-thinking company that shapes the future of work and values the success of its employees.

Discuss any previous experience you have in identifying and cultivating new business opportunities in unfamiliar markets. Explain the research you've conducted, outreach strategies you've applied, and the outcomes of your efforts in building a client base from the ground up. Highlight your ability to adapt and innovate in the face of challenges.