L&D Consultant - Onboarding and Customer Success

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

L&D Consultants are customer-facing subject matter experts on all things Deel Engage. They support and consult clients on Deel Engage-related topics such as performance management, learning management, and career development. They help clients define processes tailored to their needs and implement them on Deel. L&D Consultants primarily focus on implementation but can support clients throughout the entire customer lifecycle, from onboarding to offboarding. 

What you'll do at Deel

• Consult clients on performance management, learning management, and career development processes 

• Assist new customers with onboarding and ensure successful deployment within their first 30-60 days using Deel Engage

• Build deep and trusting relationships with clients by identifying their pain points, providing solutions and best practices, and recognizing opportunities for growth

• Provide prompt and efficient support to clients, addressing a wide range of questions from technical issues to L&D-related inquiries. 

• Become an expert user of Deel Engage to train customers and provide credible guidance on features and functionality

• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience

Some key qualifications

• Strong understanding of L&D processes, policies, and best practices

• Customer-obsessed relationship builder committed to customer service who remains calm and collected when facing crises or criticism

• Excellent verbal and written communication skills in English

• Proficient in modern software applications with a passion for technology, capable of effectively explaining and training clients and colleagues

• Solid analytical foundation with the ability to manipulate and synthesize data

Bonus points if you

• Have a background in learning or educational sciences

• Have experience working in an HR or L&D team

• Have experience working at a high-growth start-up or scale-up

• Have experience working with clients and team members from multiple countries and across multiple time zones

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.