Operations Manager, Payroll Success - NAM

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

What you’re responsible for:

• First response to payroll escalations and risk events, and effectively triaging and directing the required actions

• Being the payroll representative in assessing and issuing RCAs for risk events

• Owning one or more payroll specializations, and being the Subject Matter Expert globally for that area’s implementation in Deel payroll

• Being the last line of defense for payroll delivery - if all else fails, we are there to get the job done

What you'll do:

• Respond to on-call tags during your shift in a timely and effective manner

• Collaborate with HR, Finance, and other teams to ensure alignment and accuracy of employee data and payroll-related accounting transactions

• Develop and implement payroll policies, procedures, and controls for your payroll specializations

• Monitor and analyze payroll data to identify trends and areas for improvement, and implement process improvements to increase accuracy and efficiency

• Develop and deliver payroll-related training and communications relating to your payroll specializations

• Serve as a subject matter expert on all payroll-related matters, providing guidance and support to other teams as needed

• Collaborate with senior leadership to develop and implement payroll-related strategies and initiatives

Primary Metrics

• Response time during on-call shift, and close-out rate during on-call shift

• Project delivery (effectiveness, timeliness)

Key Qualifications:

• Based on North America

• Bachelor's degree in Business, Accounting, or a related field from an accredited institution

• 3+ years of experience managing payroll functions for multiple entities and countries

• Working knowledge of local regulations and policies related to payroll and HR

• Advanced knowledge of local payroll software solutions

• Experience with implementation of new payrolls on an industry-recognized payroll solution is preferred

• Strong verbal and written communication skills, with the ability to communicate complex information to different audiences

• Analytical and problem-solving skills

• Strong attention to detail and accuracy

• Ability to work independently and prioritize competing demands

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.