French Customer Care Agent

As a French Customer Care Agent at Deliveroo, you'll be responsible for providing high-quality customer support via email, and occasionally handling phone calls and live chats. You will take ownership of complex queries, manage internal escalations, and maintain customer satisfaction while promoting brand loyalty. Your proactive engagement during team meetings and willingness to identify improvement opportunities are also key responsibilities.

To qualify for the French Customer Care Agent role at Deliveroo, you should have strong written and verbal communication skills in English, along with proficiency in French. Experience with live chat and phone support is preferred, and a proactive approach to problem-solving is essential. We also value emotional intelligence, attention to detail, and adaptability to a dynamic work environment.

While previous experience in customer service is beneficial for the French Customer Care Agent position at Deliveroo, it is not strictly required. We’re open to candidates from various backgrounds, such as hospitality and retail, who demonstrate a commitment to exceptional customer service and possess the required skills.

The work schedule for a French Customer Care Agent at Deliveroo consists of a four-day week, totaling 37.5 hours. This hybrid role allows you to work from the Manchester office 2 to 3 days a week, providing flexibility while still delivering excellent service to customers.

As a French Customer Care Agent at Deliveroo, you can expect a range of competitive benefits, including health and wellness programs, financial assistance, and opportunities for personal growth. We value diversity and believe in providing a work environment where everyone feels respected and supported.

When answering this question, focus on a specific situation where you successfully navigated a complex customer issue. Detail your thought process, the steps you took, and how your actions led to a positive resolution. Emphasize your communication skills and approach to customer satisfaction.

Discuss your organizational skills and time management techniques when answering this question. Highlight the importance of assessing the urgency of requests and efficiently addressing those that require immediate attention while maintaining a high level of service for all customers.

Share your techniques for empathizing with customers, such as active listening and validating their feelings. Explain how showing understanding and a willingness to assist can lead to better customer experiences and solutions. Provide an example if possible.

Explain your approach to problem-solving when faced with uncertainty. Emphasize the importance of honesty, informing the customer that you will find out the information they need, and ensuring timely follow-up. Highlight your commitment to providing accurate information and assistance.

This is a chance to showcase your multitasking abilities. Discuss specific prioritization techniques, using tools to track interactions, and how you stay focused under pressure. Emphasize your ability to maintain a positive attitude and deliver quality service.

When answering, use the STAR method (Situation, Task, Action, Result) to illustrate your role in achieving a team objective. Highlight your collaborative spirit and how your individual efforts helped improve team performance and morale.

Discuss the importance of understanding customer needs, effective communication, and follow-through. Explain that consistent performance, along with proactively seeking feedback for improvement, are essential for high customer satisfaction levels.

Share your willingness to embrace change and adapt as necessary. Talk about your approach to learning new policies, asking for guidance when needed, and how you communicate this to customers to maintain service quality.

Emphasize the collaborative nature of customer service roles. Discuss how teamwork allows for sharing knowledge, helping each other manage workload, and fostering a supportive environment to help achieve common goals.

To respond effectively, discuss your passion for food and customer service, and how you admire Deliveroo's commitment to innovation and quality. Highlight your excitement to contribute to a company that values both its employees and customers.