This position is Remote, and can be located anywhere in the United States, while providing technical/troubleshooting support via phone, email, chat and engaging field engineers to go to customer sites when needed.
We are looking to add another Remote Support Engineer to the Service Express team on 3rd shift (9pm-8am ET Thursday-Sunday) in order to help provide call management for service calls outside our office territories as well as monitor and update contracts as our company continues to grow!
To be successful in this role, you must be able to multitask and independently utilize company resources within a fast-paced and changing environment. It’s an opportunity to go above and beyond to meet our customer needs as part of a positive, adaptable, and supportive team.
Here's what this position is all about:
What we are hoping you will bring to the Service Express team:
We offer you:
#LI-Remote
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
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Join the dynamic team at Service Express as a Remote Support Engineer on the 3rd shift, where you'll make a significant impact while working from the comfort of your home. In this role, you’ll engage with customers during the late-night hours, providing top-notch technical support via phone, email, and chat from 9 PM to 8 AM ET, Thursday through Sunday. As a Remote Support Engineer, your contributions are vital, especially as you assist in managing service calls outside our office territories and monitor contracts in a fast-paced and ever-evolving environment. Your troubleshooting expertise, particularly with server storage solutions from IBM, HP, and Dell, will be put to great use as you diagnose technical issues and escalate problems to L2 specialists as needed. Not only will you coordinate parts and onsite labor for various customer locations, but you’ll also evaluate and onboard new support vendors to expand our geographic reach. We’re looking for someone who thrives on multitasking, loves to connect with the team, and is passionate about providing exemplary customer service. If you’re ready to grow personally and professionally while enjoying workplace flexibility, competitive pay, and a supportive environment, then this is the perfect opportunity for you! At Service Express, we value process improvements, excellent communication, and the initiative it takes to lighten the load for both clients and teammates.
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