Client Manager

As a Client Manager at iProspect in Sydney, you'll be responsible for managing day-to-day client relationships, leading media planning projects, and collaborating with the Client Director to deliver innovative strategies. You'll work across multiple verticals and media channels, providing valuable insights that help our clients succeed while overseeing timelines and budgets.

To excel as a Client Manager at iProspect, you should have strong working experience with media planning tools such as Spectra, as well as multi-channel experience in ATL media planning and buying. Familiarity with agency financial management and a proven capability in team leadership are essential for this role.

At iProspect, career development is a priority. As a Client Manager, you'll have access to a range of learning opportunities, including our global online dentsu University, to enhance your skills. We also provide mentorship and guidance to ensure professional growth within our dynamic team.

Key responsibilities of a Client Manager at iProspect include project managing communication plans, leading the internal team, reviewing and optimizing planning processes, ensuring effective client interactions, and driving innovative solutions that provide business value for our clients.

Client Managers at iProspect in Sydney enjoy flexible working arrangements under our 'Be the Best You' policy, generous leave options including 5 weeks after two years, and opportunities for community engagement through volunteer leaves. These perks, coupled with a diverse and inclusive work culture, create an enriching environment for personal and professional growth.

Discuss your specific roles in previous media planning projects, highlighting how you've successfully managed timelines, budgets, and client relationships. Relate your experiences to the responsibilities at iProspect, showing how you can adapt to our innovative approach.

Emphasize your ability to remain calm and constructive in response to critical feedback. Share specific examples where you've turned feedback into actionable improvements, fostering a positive client relationship while also enhancing your internal processes.

Explain your leadership style, focusing on collaboration and communication. Mention specific methods you use to motivate your team, such as regular check-ins or recognition programs, and how these contribute to delivering best-in-class work.

Provide a detailed example of a campaign where you successfully integrated online and offline media channels, outlining your role, the approach you took, and the results achieved. This demonstrates your capability for cross-channel strategy, crucial for the Client Manager position.

Share your approach to task prioritization, including tools or methods you use (such as project management software) to stay organized. Illustrate with a real-life example where your prioritization led to timely and efficient project delivery.

Discuss how creativity can differentiate client strategies in competitive market spaces, citing examples from your previous experiences where creativity led to successful outcomes or exceptional client satisfaction.

Explain your strategies for maintaining transparency, such as regular updates, detailed reports, and open dialogue. Discuss how these practices have positively impacted client relationships in your previous roles.

Demonstrate your knowledge of Dentsu's philosophy by discussing how human-centric solutions prioritize consumer needs and how you've applied this in your past work. This aligns with the values expected from a Client Manager at iProspect.

Share your passion for media strategy and how iProspect's innovative and diverse approach resonates with your career aspirations. Highlight unique aspects of the company culture or projects that attract you to the role.

Talk about the resources you use to keep abreast of industry trends, whether it's attending webinars, subscribing to industry publications, or participating in professional networks. Emphasizing your commitment to continuous learning is key for the Client Manager role.